Region	Hotel	Promotion
CUN	Breathless Cancun Soul Resort & Spa – Unlimited-Luxury®	Save up to 40% for travel through 12/31/25 OR Save up to 40% plus $200 in resort coupons for travel through 4/30/26
RVM	Dreams Riviera Cancun Resort & Spa – Unlimited-Luxury®	$200 Instant Savings for travel through 4/30/26
CUN	Riu Palace Costa Mujeres – All Inclusive	Save up to 68% for travel through 12/31/25 OR Save up to 68%, up to $1,520 resort credits and free exchange privileges with Riu Palace Las Americas, Riu Palace Peninsula, Riu Cancun, Riu Caribe, Riu Dunamar, and Riu Latino for travel through 3/31/26
RVM	Bahia Principe Grand Coba – All Inclusive	Exclusive rates for travel through 12/31/25 OR Save up to 60% for travel through 4/30/26
RVM	JOIA Paraiso by Iberostar – All Inclusive	Save up to 50% for travel through 12/31/25 OR Save up to 50%, up to $800 in resort credits, and complimentary private round‑trip airport transfers for up to 6 passengers for travel through 4/30/26
RVM	Secrets Tulum Resort & Beach Club – Unlimited-Luxury®	$200 Instant Savings for travel through 4/30/26
RVM	Riu Palace Riviera Maya – All Inclusive	Save up to 66% for travel through 12/31/25 OR Save up to 66%, up to $1,460 in resort credits, free exchange privileges with Riu Palace Mexico, Riu Yucatán, Riu Playacar, Riu Tequila, and free round‑trip airport transfers included with Suite Jacuzzi Ocean View bookings for travel through 3/31/26
CUN	Grand Oasis Cancun – All Inclusive	Exclusive rates plus $200 instant savings for travel through 12/31/25 OR Save up to 60% for travel through 4/30/26
CUN	Riu Palace Las Americas – All Inclusive	Save up to 61% for travel through 12/31/25 OR Save up to 61%, up to $1,460 resort credits, and free exchange privileges with Riu Palace Peninsula, Riu Cancun, Riu Caribe, Riu Palace Costa Mujeres, Riu Dunamar, and Riu Latino for travel through 3/31/26
CUN	Live Aqua Cancun – All Inclusive	Up to $300 instant savings for travel through 12/31/25 OR Save up to 60%, one‑day complimentary cabana rental, one (1) 20‑minute foot massage, 2×1 50‑minute massage, and early check‑in & late check‑out (subject to availability) for travel through 4/30/26
CUN	Impression Isla Mujeres by Secrets – Endless-Privileges®	$200 Instant Savings for travel through 4/30/26
RVM	Bahia Principe Luxury Sian Ka'an Adults Only – All Inclusive	Exclusive rates for travel through 12/31/25 OR Save up to 60% for travel through 4/30/26
RVM	El Dorado Seaside Palms, a Spa Resort – All Inclusive	$300 Instant Savings for travel through 4/30/26
RVM	Hotel Xcaret Mexico – All Inclusive	Kids stay free for travel through 12/31/25 OR Save up to 30%, non‑stop transfers included in rate, complimentary unlimited entrance to 9 eco‑theme parks, $150 romantic dinner credit, welcome amenity for travel through 4/30/26
CZM	Dreams Cozumel Cape Resort & Spa – Unlimited-Luxury®	$200 Instant Savings for travel through 4/30/26
CZM	Secrets Aura Cozumel – Unlimited-Luxury®	$200 Instant Savings for travel through 4/30/26
PUJ	Dreams Macao Beach Punta Cana – Unlimited-Luxury®	$200 Instant Savings for travel through 4/30/26
PUJ	Secrets Tides Punta Cana – Unlimited-Luxury®	$400 Instant Savings for travel through 4/30/26
PUJ	Dreams Flora Resort & Spa – Unlimited-Luxury®	$200 Instant Savings for travel through 4/30/26
PUJ	Riu Palace Bavaro – All Inclusive	Save up to 64% for travel through 12/31/25 OR Save up to 64%, up to $2,086 in resort credits, free exchange privileges with Riu Palace Punta Cana, Riu Bambu, and free airport transfers are included with Villa Suite Jacuzzi bookings for travel through 3/31/26
PUJ	Hard Rock Hotel & Casino Punta Cana – All Inclusive	Save up to 54% off plus kids stay free for travel through 4/30/26
PUJ	Zel Punta Cana	Save up to 40% for travel through 4/30/26
PUJ	Iberostar Selection Bavaro Suites – All Inclusive	Special Rates for travel through 12/31/25 OR Special Rates and up to $600 in resort credits for travel through 4/30/26
PUJ	Live Aqua Beach Resort Punta Cana	Save up to 40% and $200 instant savings for travel through 12/31/25 OR Save up to 40%, $200 instant saving, one (1) day complimentary cabana rental, and complimentary early check-in and late check-out (subject to availability) for travel through 4/30/26
PUJ	Zemi Miches All Inclusive Resort, Curio Collection by Hilton	Save up to 40% for travel through 4/30/26
PUJ	Secrets Playa Esmeralda Resort & Spa – Unlimited-Luxury®	$200 Instant Savings for travel through 4/30/26
PUJ	Nickelodeon™ Hotels and Resorts Punta Cana by Karisma – All Inclusive	Save up to 52% for travel through 12/31/25 OR Save up to 49% for travel through 4/30/26
POP	Emotions Playa Dorada Resort – All Inclusive	Save up to 25% for travel through 4/30/26
PVR	Dreams Bahia Mita Surf & Spa Resort – Unlimited-Luxury®	$200 Instant Savings for travel through 4/30/26
PVR	Dreams Vallarta Bay Resort & Spa – Unlimited-Luxury®	$200 Instant Savings for travel through 4/30/26
PVR	Riu Jalisco – All Inclusive	Save up to 48% for travel through 12/31/25 OR Save up to 48%, up to $630 in resort credits, and free exchange privileges with Riu Vallarta for travel through 3/31/26
PVR	Buenaventura Grand Hotel & Great Moments – All Inclusive	Save up to 51% for travel through 4/30/26
PVR	Fiesta Americana Puerto Vallarta – All Inclusive	Up to $250 Instant Savings for travel through 12/31/25 OR Save up to 60%, one (1) day complimentary day bed at main pool, and early check-in & late check-out (subject to availability) for travel through 4/30/26
SJD	Secrets Puerto Los Cabos Golf & Spa Resort – Unlimited-Luxury®	$200 Instant Savings for travel through 4/30/26
SJD	Dreams Los Cabos Suites Golf Resort & Spa – Unlimited-Luxury®	$200 Instant Savings for travel through 4/30/26
SJD	Riu Palace Cabo San Lucas – All Inclusive	Save up to 60% for travel through 12/31/25 OR Save up to 60%, up to $890 in resort credits, free exchange privileges with Riu Santa Fe, and free round trip airport transfers included with Suite Jacuzzi Ocean View bookings for travel through 3/31/26
SJD	Villa del Palmar Beach Resort & Spa Cabo – All Inclusive	Kids stay free for travel through 4/30/26
SJD	Grand Fiesta Americana Los Cabos All Inclusive Golf and Spa	Up to $350 Instant Savings for travel through 12/31/25 OR Save up to 60%, $100 USD Spa Credit, and early check-in and late check-out for travel through 4/30/26
MZT	Dreams Estrella del Mar Mazatlán Golf and Spa Resort – Unlimited-Luxury®	$400 Instant Savings for travel through 4/30/26
HUX	Secrets Huatulco Resort & Spa – Unlimited-Luxury®	$200 Instant Savings for travel through 4/30/26
ZIH	Sunscape Dorado Pacifico Ixtapa – Unlimited-Fun®	$200 Instant Savings for travel through 4/30/26
HUX	Dreams Huatulco Resort & Spa – Unlimited-Luxury®	$200 Instant Savings for travel through 4/30/26
MBJ	Breathless Montego Bay Resort & Spa – Unlimited-Luxury®	$200 Instant Savings for travel through 4/30/26
MBJ	Secrets St. James Montego Bay – Unlimited-Luxury®	$200 Instant Savings for travel through 4/30/26
SLU	Secrets St. Lucia Resort & Spa – Unlimited-Luxury®	$400 Instant Savings for travel through 4/30/26
CUR	Dreams Curacao Resort, Spa & Casino – Unlimited-Luxury®	$200 Instant Savings for travel through 4/30/26
OCJ	Bahia Principe Luxury Runaway Bay Adults Only – All Inclusive	Exclusive Rates for travel through 4/30/26
AUA	Secrets Baby Beach Aruba – Unlimited-Luxury®	$200 Instant Savings for travel through 4/30/26
AUA	Riu Palace Antillas – All Inclusive	Save up to 41% for travel through 12/31/25 OR Save up to 41%, up to $690 resort credits, and free exchange privileges with Riu Palace Aruba for travel through 3/31/26
AUA	Hilton Aruba Caribbean Resort & Casino	$200 resort credit per room per stay on 5 night stays or more (non-refundable and cannot be redeemed for cash) for travel through 4/30/26
NAS	Riu Palace Paradise Island – All Inclusive	Save up to 52% for travel through 12/31/25 OR Save up to 52% plus up to $735 in resort credits for travel through 5/31/26
SJU	Hyatt Regency Grand Reserve PR	Free breakfast for all registered guests in room for travel through 4/30/26
SJU	San Juan Marriott Resort and Stellaris Casino	Save up to 40%, $75 resort credit per stay, up to 20% off spa treatments daily, one $25 casino match play coupon per person per stay (must be 18 or older) for travel through 4/30/26
OCJ	Bahia Principe Grand Jamaica – All Inclusive	Exclusive Rates for travel through 4/30/26
OCJ	Riu Ocho Rios – All Inclusive	Save up to 55% for travel through 12/31/25 OR Save up to 55% plus up to $762 resort credits for travel through 3/31/26
SXM	Sonesta Maho Beach Resort & Casino	Save up to 60% for travel through 4/30/26
MBJ	Riu Reggae – All Inclusive	Save up to 45% for travel through 12/31/25 OR Save up to 45%, up to $762 resort credits, and free exchange privileges with Riu Montego Bay for travel through 3/31/26
SJO	Riu Palace Costa Rica – All Inclusive	Save up to 65% for travel through 3/31/26
SJO	Secrets Papagayo Costa Rica – Unlimited-Luxury®	$200 Instant Savings for travel through 4/30/26
SJO	Riu Guanacaste – All Inclusive	Save up to 53% for travel through 3/31/26
PTY	Dreams Playa Bonita Panama – Unlimited-Luxury®	$200 Instant Savings for travel through 4/30/26
CTG	Dreams Karibana Cartagena Beach & Golf Resort – Unlimited-Luxury®	$200 Instant Savings for travel through 4/30/26
MCO	Disney's Art of Animation Resort	Save up to 30% on rooms at select Disney Resort Hotels for travel through 10/11/25
MCO	Holiday Inn Club Vacations at Orange Lake Resort	Save up to 25% for 3–7 night stays or up to 30% for 8+ nights plus waived resort fee for travel through 12/20/25
MCO	Rosen Shingle Creek	Every 3rd night free for travel 6/14/25 – 6/21/25 and 7/18/25 – 10/6/25
FLL	Sonesta Fort Lauderdale Beach	Complimentary continental breakfast for travel through 9/30/25
FLL	Margaritaville Hollywood Beach Resort	30% discount for travel through 12/18/26
MIA	Cadillac Hotel & Beach Club, Autograph Collection	Save up to 10%, daily continental breakfast for 2, and daily $25 resort credit for travel through 4/30/26
ANH	Disney's Grand Californian Hotel & Spa	Save up to 20% on select stays for travel through 8/14/25
SEA	The Edgewater	$30 daily breakfast credit for travel through 4/30/26
HNL	Twin Fin	Discounted rate on breakfast above the beach and access to Coconut Club for travel through 12/23/25
HNL	Aulani, a Disney Resort & Spa	Save up to 30% on select rooms for stays 4 nights or more for travel through 12/23/25
HNL	Outrigger Reef Waikiki Beach Resort	Save up to 35% plus kids stay free for travel through 8/31/26
HNL	The Royal Hawaiian, a Luxury Collection Resort, Waikiki	Savings up to 35% or more for travel through 4/30/26
OGG	Andaz Maui at Wailea	10% off for travel through 4/30/26
OGG	Wailea Beach Resort	Savings up to 35% or more for travel through 4/30/26
OGG	Outrigger Kaanapali Beach Resort	Save up to 35% plus kids stay free for travel through 8/31/26
OGG	Royal Lahaina Resort & Bungalows	Daily discounted rate, daily breakfast for 2, and luau for 2 for travel through 12/15/25
KOA	Hilton Waikoloa Village	Special discounted rate and savings up to 25% for travel through 5/31/26
KOA	Outrigger Kona Resort	Save up to 35% plus kids stay free for travel through 8/31/26
LIH	Aston at Poipu Kai	4th night free for travel through 5/31/26
LIH	Sheraton Kauai Coconut Beach Resort	4th night free for travel through 12/20/25
DUB	Camden Court Hotel	Save up to 25% for travel through 4/30/26
FAO	Tivoli Carvoeiro Algarve Resort	Save up to 15%, upgrade upon arrival (subject to availability), early check-in/late check-out (subject to availability), 20% off spa, and $50 resort credit for travel through 4/30/26
AGP	Fairmont La Hacienda Costa del Sol	Save up to 15%, early check in and late check out (subject to availability), in-room welcome amenity, and welcome drink for travel through 4/30/26
LON	Ritz-Carlton Dubai	Save up to 20% plus breakfast included for travel through 4/30/26
MLE	OZEN LIFE MAADHOO	Complimentary late check-out (subject to availability) and 100 USD resort credit per room per stay for travel through 4/30/26
ROM	Hotel Diana Roof Garden	Save up to 10% for travel through 3/12/26
LIS	The One Palacio da Anunciada	10% off Jr. Suite for travel through 4/30/26
PMI	Dreams Calvia Resort & Spa - Unlimited-Luxury®	Save up to 40% for travel through 4/30/26
BOJ	Dreams Sunny Beach - Unlimited-Luxury®	Save up to 40% for travel through 12/31/25 OR Save up to 40% and $200 in resort coupons for travel through 4/30/26
TFS	Dreams Jardin Tropical Resort & Spa - Unlimited-Luxury®	Save up to 40% for travel through 4/30/26
TFS	Alua Tenerife	Save up to 40% for travel through 4/30/26
BOJ	Secrets Sunny Beach - Unlimited-Luxury®	Save up to 40% for travel through 4/30/26
PMI	Zoetry Mallorca Wellness & Spa - Endless-Privileges®	Save up to 40% for travel through 4/30/26
BOJ	AluaSun Helios Beach	Save up to 40% for travel through 4/30/26

Melina Diaz

Moultonborough, NH Travel Agent

The Vacation Group

31 Reviews

100% Recommended

2 Years of Experience

Additional Languages

Passenger Experience and Relations Expert

As a Passenger Experience and Relations Expert at The Vacation Group, my role is all about ensuring every guest feels valued, supported, and cared for throughout their travel journey. From the moment a booking is made to the time they return home, I’m there to assist with any questions, special requests, or concerns that may arise. I take pride in providing prompt, personalized service and going the extra mile to create a smooth, enjoyable experience for each traveler. Whether it’s resolving an issue, celebrating a special occasion, or simply offering guidance, my goal is to make every trip as seamless and memorable as possible. There’s nothing more rewarding than knowing I’ve helped make someone’s vacation truly special.

My Travel Specialties Reviews Certificates & Awards My Places Travel Stories & Media Itineraries

Areas of Expertise

Destinations:

World Cruise

Bermuda

Bahamas

Alaska

On the River

Interests:

Cruises

River Cruises

Family Vacations

Luxury Cruises

Bachelor Parties

Bachelorette Parties & Girlfriend Getaways

World Cruises

Babymoons

Expedition Cruises

Suppliers:

AmaWaterways

Celebrity Cruises

Regent Seven Seas Cruises

Royal Caribbean

Avalon Waterways

Virgin Voyages

Norwegian Cruise Line

Azamara

Princess Cruises®

Holland America Line

My Travel Specialties

River Cruise Specialist

As a river cruise specialist, I take great pride in helping clients discover the beauty, culture, and charm of exploring...

Royal Caribbean Specialist

As a Royal Caribbean specialist, I love helping clients experience the excitement, innovation, and adventure that set th...

Experienced Cruise Specialist

As a cruise specialist, I focus exclusively on helping clients discover the perfect vacation at sea. With in-depth knowl...

Passenger Experience and Relations Expert

As a Passenger Experience and Relations Expert at The Vacation Group, my role is all about ensuring every guest feels va...

Reviews

31 Reviews

Melina is very knowledgeable, respectful, thoughtful and friendly. She was quick to respond to all my questions. So happy I found someone who shows nterest in my concerns.<br/>Melina is an asset to Crucon.

Yosie - Dominica ~ Caribbean

MELINA ASSISTED ME WITH THE CANCELLATION OF A RESERVATION. SHE WAS EXTREMLY HELPFUL AND EASY TO DEAL WITH. I WILL DEFINITELY ASK FOR HER FOR ANY FUTURE ISSUES. GREAT EMPLOYEE!!!

SKIP - Charleston | South Carolina | USA

Thank you Melina for getting the Royal Caribbean $200 gift card applied to our payment and extending our payment deadline.

Benny - Caribbean

It had been wonderful working with Melina, very quick and responsive. Also very knowledgeable.

Ala - Rome ~ Italy ~ Europe

Melina ws extremely helpful and responsive to our needs! She accommodated us so we could apply gift card to out payment. Cruise line took longer to respond so having Melina respond promptly was quite helpful.

J - Cozumel ~ Quintana Roo ~ Mexico

Melina was a great help making a change to our reservation after final payment was made and ensured we got the stateroom we wanted.

TS - Trans-Atlantic ~ Other

Melina's customer friendly approach took our case as individual. She was so quick with response softening our fears. Your employee is a great asset to your company. Based on prior experience AND interaction with Melina we will choose Royal Carribean and CruCon for all our future travel. Thank you again to Melina Diaz!!!

Zimms - Cozumel ~ Quintana Roo ~ Mexico

So helpful

Crusin - Caribbean Sea ~ At Sea ~ At Sea

Being it’s my first cruise, Melina was patient with me and answered all of my questions, making my booking change easy with no stress.

Dely14 - Alaska | USA

Melina is a pro. She was very helpful in finding information on the cruise we booked, plus providing alternative cruises with a different company. The comparison information she provided was faster and more complete than we what we looked for. We found her to be both genuinely friendly and professional. We have booked with CruCon cruise Outlet for more than 10-12 years. Melina is excellent.

Jyteddybear - Caribbean Sea | At Sea | At Sea

Thank you for working so hard for us.

Rssllgolf - Caribbean

Melina was extremely professional and polite. What an asset to have on the Crucon team!

Melina Diaz - San Juan | Argentina | South America

We had to cancel a trip planned because of personal reasons. Melina was wonderful helping us getting through the process of canceling and purchasing a new cruise. Her patience and kindness helped us get through with ease. We always seem to get knowledgeable and patient customer service reps at Crucon.

Travelgal012 - Bethlehem | Pennsylvania | USA

Melina has been working diligently with me for several weeks attempting to add HAL Stock Perks to an outstanding invoice. She made several calls and inquiries with Holland America. She continued to receive confusing messages from Holland, however, Melina was not deterred and I received the updated invoice this morning with Stock Perks dollars added. I would never have been able to achieve this with Melina’s help! Thank you!

Melina - Panama Canal | Panama | Central America

We requested an agent research our desire to rebook 3 future 2026 cruises via email. Melina Diaz replied very quickly to our email request, called us, and was ready to handle all revisions we wanted to make. She was very professional, pleasant, and efficient, we really appreciated her expert support.

G and K - Caribbean

Very helpful with the details and specific of the cruise. Reply’s to inquires promptly. Highly recommended.

TH1953 - Caribbean Sea | At Sea | At Sea

Melina was very patient in making the changes we requested. The end result was a more interesting cruise that we are looking forward to in the fall.

JP - Panama Canal | Panama | Central America

I was completely impressed with her customer service. Melina is extremely knowledgeable and helpful and super friendly. <br/>She is very dedicated and will go the extra mile to help you with all your questions. <br/>It is a delight to work with her. Her customer service is second to none.

Uschi - Barcelona ~ Spain ~ Europe

Outstanding service working with us for options during busy sale when cruise line cancelled upcoming cruise. AAA+++

Donusn - Middle East

Quick, friendly, very helpful!

Kim - Mexico

Melinda took care of making direct payment to Viking to get 3.3% savings. No effort on my part. Excellent service.

LROD 77 - Paris | France | Europe

Melina was responsive and quick to handle our request to move to a different stateroom!

Jules - Alaska | USA

Melina went out of her way to get our group re-pricing on RCCL, including OBC. So very please with how patient and kind she was.

YayMelina - Caribbean

We were unable to take our cruise for health reasons. Melina Diaz went to extraordinary efforts to make sure we got a full refund of cost of the cruise.

Mark - Key West | Florida | USA

Responded to my request quickly and professionally.

Mark - Caribbean

My experience with Melina was great, she was able to help us with our Travel Insurance.

KB - Caribbean

We were doing a cancellation and rebooking and Melina understood what we wanted to do and provided options to best handle the rebooking. This required several follow ups and timely responses....she did it all.

Traveler7879 - Alaska ~ USA

She was amazing went way beyond did so much work for us things she didn’t have to do

Sana - Puerto Plata ~ Dominican Republic ~ Caribbean

Very helpful and friendly

Bull - Caribbean

She reviewed and adjusted my trip as I needed when I needed it.

PJ - Mediterranean ~ At Sea ~ At Sea

She has been great. Will definately work with her again. She responds right away to questions

Grandma Lou - Mexico ~ Mexico

Certifications & Awards

AMA Academy

AmaWaterways Specialist

Celebrity Learning Certification

Holland America Line Academy Specialist

NCL University - PHD Degree

Oceania Certified Specialist

Oceania Certified Travel Advisor

Regent Seven Seas Luxury Cruise Expert

Royal Caribbean University - Master of Adventure

Seabourn Academy Graduate

Seacademy - Violet Certification

Viking Expeditions Expert

Viking Expert

Viking Oceans Expert

Viking Rivers Expert

My Places

South America

Booked It 99 Times

Been There 1 Times

★★★★★

Melina was extremely professional and polite. What an asset ...to have on the Crucon team! Read More Show Less

Australia & New Zealand

Booked It 99 Times

Been There 7 Times

★★★★★

We were doing a cancellation and rebooking and Melina unders...tood what we wanted to do and provided options to best handle the rebooking. This required several follow ups and timely responses....she did it all. Read More Show Less

Australia, Australia & New Zealand

Booked It 99 Times

Been There 7 Times

★★★★★

Being it’s my first cruise, Melina was patient with me and... answered all of my questions, making my booking change easy with no stress. Read More Show Less

New Zealand, Australia & New Zealand

Booked It 99 Times

Been There 7 Times

★★★★★

Quick, friendly, very helpful! Read More Show Less

Argentina, South America

Booked It 99 Times

Been There 1 Times

★★★★★

Melina was extremely professional and polite. What an asset ...to have on the Crucon team! Read More Show Less

Brazil, South America

Booked It 99 Times