Melina is very knowledgeable, respectful, thoughtful and friendly. She was quick to respond to all my questions. So happy I found someone who shows nterest in my concerns.<br/>Melina is an asset to Crucon.
Yosie - Dominica ~ Caribbean
MELINA ASSISTED ME WITH THE CANCELLATION OF A RESERVATION. SHE WAS EXTREMLY HELPFUL AND EASY TO DEAL WITH. I WILL DEFINITELY ASK FOR HER FOR ANY FUTURE ISSUES. GREAT EMPLOYEE!!!
SKIP - Charleston | South Carolina | USA
It had been wonderful working with Melina, very quick and responsive. Also very knowledgeable.
Ala - Rome ~ Italy ~ Europe
Melina ws extremely helpful and responsive to our needs! She accommodated us so we could apply gift card to out payment. Cruise line took longer to respond so having Melina respond promptly was quite helpful.
J - Cozumel ~ Quintana Roo ~ Mexico
Thank you Melina for getting the Royal Caribbean $200 gift card applied to our payment and extending our payment deadline.
Benny - Caribbean
Melina was a great help making a change to our reservation after final payment was made and ensured we got the stateroom we wanted.
TS - Trans-Atlantic ~ Other
Melina's customer friendly approach took our case as individual. She was so quick with response softening our fears. Your employee is a great asset to your company. Based on prior experience AND interaction with Melina we will choose Royal Carribean and CruCon for all our future travel. Thank you again to Melina Diaz!!!
Zimms - Cozumel ~ Quintana Roo ~ Mexico
So helpful
Crusin - Caribbean Sea ~ At Sea ~ At Sea
Being it’s my first cruise, Melina was patient with me and answered all of my questions, making my booking change easy with no stress.
Dely14 - Alaska | USA
Melina is a pro. She was very helpful in finding information on the cruise we booked, plus providing alternative cruises with a different company. The comparison information she provided was faster and more complete than we what we looked for. We found her to be both genuinely friendly and professional. We have booked with CruCon cruise Outlet for more than 10-12 years. Melina is excellent.
Jyteddybear - Caribbean Sea | At Sea | At Sea
Thank you for working so hard for us.
Rssllgolf - Caribbean
Melina was extremely professional and polite. What an asset to have on the Crucon team!
Melina Diaz - San Juan | Argentina | South America
We had to cancel a trip planned because of personal reasons. Melina was wonderful helping us getting through the process of canceling and purchasing a new cruise. Her patience and kindness helped us get through with ease. We always seem to get knowledgeable and patient customer service reps at Crucon.
Travelgal012 - Bethlehem | Pennsylvania | USA
Melina has been working diligently with me for several weeks attempting to add HAL Stock Perks to an outstanding invoice. She made several calls and inquiries with Holland America. She continued to receive confusing messages from Holland, however, Melina was not deterred and I received the updated invoice this morning with Stock Perks dollars added. I would never have been able to achieve this with Melina’s help! Thank you!
Melina - Panama Canal | Panama | Central America
We requested an agent research our desire to rebook 3 future 2026 cruises via email. Melina Diaz replied very quickly to our email request, called us, and was ready to handle all revisions we wanted to make. She was very professional, pleasant, and efficient, we really appreciated her expert support.
G and K - Caribbean
Very helpful with the details and specific of the cruise. Reply’s to inquires promptly. Highly recommended.
TH1953 - Caribbean Sea | At Sea | At Sea
Melina was very patient in making the changes we requested. The end result was a more interesting cruise that we are looking forward to in the fall.
JP - Panama Canal | Panama | Central America
I was completely impressed with her customer service. Melina is extremely knowledgeable and helpful and super friendly. <br/>She is very dedicated and will go the extra mile to help you with all your questions. <br/>It is a delight to work with her. Her customer service is second to none.
Uschi - Barcelona ~ Spain ~ Europe
Outstanding service working with us for options during busy sale when cruise line cancelled upcoming cruise. AAA+++
Donusn - Middle East
Quick, friendly, very helpful!
Kim - Mexico
Melina was responsive and quick to handle our request to move to a different stateroom!
Jules - Alaska | USA
Melina went out of her way to get our group re-pricing on RCCL, including OBC. So very please with how patient and kind she was.
YayMelina - Caribbean
We were unable to take our cruise for health reasons.
Melina Diaz went to extraordinary efforts to make sure we got a full refund of cost of the cruise.
Mark - Key West | Florida | USA
Responded to my request quickly and professionally.
Mark - Caribbean
My experience with Melina was great, she was able to help us with our Travel Insurance.
KB - Caribbean
We were doing a cancellation and rebooking and Melina understood what we wanted to do and provided options to best handle the rebooking. This required several follow ups and timely responses....she did it all.
Traveler7879 - Alaska ~ USA
She was amazing went way beyond did so much work for us things she didn’t have to do
Sana - Puerto Plata ~ Dominican Republic ~ Caribbean
Very helpful and friendly
Bull - Caribbean
She reviewed and adjusted my trip as I needed when I needed it.
PJ - Mediterranean ~ At Sea ~ At Sea
She has been great. Will definately work with her again. She responds right away to questions
Grandma Lou - Mexico ~ Mexico
