We asked at the last minute if Pamela could find a vacation for my husband, myself, my son and his college friend to get us out of the cold weather and into some warmth and sun! Pamela asked questions about our budget and our preferences and came back with several options. We had never considered a cruise before, but we trusted Pamela and I'm so glad we did! All of us had an amazing time and there was certainly something for everyone. Pamela promptly answered any questions we had before and during the trip and it was good to know we had a travel professional with all her experience to guide us along the way. I would definitely recommend Coastwise Travel and Pamela Fierro. She will be our first call planning our next trip!
Melissa - Caribbean
Pam is willing and eager to help. She is accessible and responded quickly to questions or problems I was having. Having her input and help definitely made our trip easier!
Leeann - Hawaii ~ USA
Pamela is awesome! She helped us book our honeymoon trip to Mexico but unfortunately, we had to cancel it the day before due to COVID. However, she was so caring, empathetic, and helpful as she walked us through the travel insurance claim process. Even though we were crunched for time, she still found us an AMAZING honeymoon destination that we decided to book for the following month. The honeymoon was everything all thanks to Pamela. She was still there every step of the way and we could ask her however many questions we wanted while we were away and she had a super fast response time! Pamela is there for you before, during, and after the vacation and I have already referred friends and family to her as well.
Shay - St. Maarten ~ St. Martin ~ Caribbean
After inquiring about a trip to Costa Rica for my daughter and I and answering some questions about our interests, Pamela sent us a perfect, adventure filled itinerary with 3 destinations, lots of excursions, and private transportation to every stop. I didn’t need to change one thing! The trip was seamless and amazing from beginning to end. This was my first time using a travel agent but in the future Pamela will be my first phone call when considering a vacation.
Echo - Costa Rica ~ Central America
Pam is the perfect travel agent for any trip. She is passionate about traveling and brings tons of experience to the table. She takes a personal interest in each trip and has so many helpful tips. <br/>If you want the very best travel experience, Pam is the person you want working for you!
Melissa - Eastern Europe ~ Europe
I partnered with Pam on a last minute surprise Birthday trip for my husband. Her attention to detail and suggestions exceeded anything that I could have planned on my own, making this the best get-a-way weekend for us. From the airport service, hotel selection, Grand Canyon Helicopter at Sunset and around town transportation for the other events. Top Notch!!<br/>Can not wait to work with Pam on our next adventure!
LisaV - Las Vegas ~ Nevada ~ USA
Pam is very knowledgeable about traveling and gave us loads of great information and advice. She also planned and orchestrated the entire trip and advised us on places to eat shop and see along our journey. Her expertise made our trip a wonderful and relaxing experience.
Lisa - Rhone River ~ On the River ~ At Sea
Pam was amazing! She suggested this trip/cruise and recommended the absolute best cruise for us - and was spot on with our preferences! She was communicative - she even called from her own cruise to make sure we had everything we needed. before our trip I mean, who does that from Antarctica? She had the best ideas for us, she is super friendly and helpful, and I am planning on referring her to everyone I know. I can't wait to work with her again!
Mary - Bahamas ~ Caribbean
Pam was excellent in every step of our planning and travel. We shared what we were looking for and she quickly and concisely provided several recommendations that were on target. She worked with us right up to departure and especially helped navigate the COVID testing requirements. Highly recommend Pam for anyone looking to travel outside the US. She herself is an experienced world traveler and it truly makes a difference.
Lisa B - Antigua & Barbuda ~ Caribbean
Pam was very quick to respond back to us with cruises that were available the week in January that we wanted to go. We were able to chose a cruise and she booked it quickly and took care of the travel insurance for us. She was very helpful with questions we had about the Covid test kits and telling us about the requirements that Princess Cruise lines would have at the time of our cruise.
MiMi - Grand Turk ~ Turks and Caicos Islands ~ Caribbean
Pam is the consulate travel agent. She is diligent, thorough, and goes out of her way to provide her clients the best possible service.
Pete - Caribbean
Pam helped us arrange our first cruise ever to the Caribbean on Viking Ocean in 2019. This year we took 2 more cruises, one with our whole family on Celebrity Apex in the Greek Isles and 1 Viking River on the Danube. We are currently working on 2 more. She also arranged a surprise trip to Sandals in Jamaica. She worked through all the travel details for every trip including multiple reschedulings because of COVID. We never lost a penny as she protected our investment and got us the best deal on every trip. She truly cares that every adventure is a superb travel experience. We will never use anyone else!
DWS - Greece ~ Europe
Pam was a big help in booking me a single balcony room so I could celebrate a friend’s birthday cruise. She also helped find and book a small snorkeling trip for just our friends and when it was cancelled due to bad weather she had our money quickly refunded.
Soupy74 - Cozumel | Quintana Roo | Mexico
We really enjoyed our Cruise experience. Pam & Brian made sure everything went smoothly. Would recommend using them for future cruises
Flash - Caribbean Sea | At Sea | At Sea
I contacted Pam to help me organize a cruise for my Birthday this year. Once I had selected the cruise I spread the word to my friends and family. I gave them Pam’s contact so I didn’t have to worry about anything else. She handled all the planning for me and my guests. There is nothing better than knowing everyone was in good hands. We all had a great time.
TravellerB - Cozumel | Quintana Roo | Mexico
I loved that Pam has been so responsive to our questions, and with any updates or changes that happened along the way. If you're looking for a very conscientious travel agent and someone who keeps you in the loop with what's happening, Pam is your person. I would travel with Pam anytime!
JLL4444 - Mexico
Pam and Brian organized an amazing cruise for me and approximately 12 other of Beth’s best friends. Pam was always available to provide answers and make suggestions that heightened our group and individual experiences during the cruise. I highly recommend reaching out to Pam and Coastwise for cruise planning.
Linda R. - Honduras | Central America
Working with Pam and Brian was a delight - they made the planning process so simple. And then once planned getting track of everything on the Trip App kept us organized and where we were supposed to be - it was seamless organization. They helped us make the most of our limited time in Oslo and Reykjavik. And our Arctic expedition cruise was truly an amazing experience. Exciting cruise expeditions and fine dining - Northern Lights - polar bears -volcanoes - geysers - icebergs - musk ox - waterfalls - we have memories for a life time! Plus we got to eat Icelandic hotdogs! Pam & Brian did an outstanding job and gave us the trip of a lifetime. We know we will be coming back to so they can help us plan our next adventure!
Lee and John - Arctic Ocean ~ At Sea ~ At Sea
Excellent personal service! Listened to my wants and needs, met all of them . Pam went out of her way to insure my trip was the best.
Bobi - Alaska ~ USA
professional, "aim to please" attitude
Analyn - Alaska ~ USA
Working with Pamela Fierro was a pleasure. We communicated by phone a couple of times and then by email. She answered all of my questions in a timely manner. This was the first time my wife and I have been overseas and Mrs. Fierro helped to put us at ease with our decision to use Coastwise Travel. Everything was planned out and the trip went exactly the way. Pamela planned each of our excursions and also left time for us to relax and do some personal sightseeing. Drivers arrived on time and were courteous and informative. Flights were all planned out and went smoothly. We did not have to worry about anything. Our hotels were clean , comfortable , and the staff was helpful and saw to our needs. The hotels were close to restaurants and shops. Our excursions went well beyond our expectations, not just hitting the most popular sites, but also including things that we did not expect. I can't express how important Coastwise travel was to having the best trip of our lives
Rob and Melissa - Greece ~ Europe
This fabulous trip could not have happened without Pam. Always available to answer any questions. She planned it as if she knew me very well.
Kellie - Ireland ~ Europe
Pam has alot of travel experience personally and providing services for her clients. She can make recc for schedules , activities, travel items, restaurants, and really anything to make that annual trip, weekend getaway or huge bucket list trip done! Shes responsive, and professional! We just returned from our third trip planned with Coastwise and it was a big one- Two climates, two countries, four flights, couples who don't live in the same city traveling together, two currencies, two time zones, lost and broken luggage. They knocked it out of the park and helped when we needed it. The drivers and guides were amazing, and we had the absolute best trip checking not one but two bucket list countries (Ireland and Iceland) and a long list of things we wanted to see in both from kissing the Blarney Stone, seeing the Cliffs of Moher, and staying in a castle...to glacier falls, ice caves, volcanos and lava, lagoons, and geysers!
Kim Craft - Iceland ~ Europe
She listened to what we were looking for and put together an amazing trip for us in great detail; the app she uses gave us any updates immediately; it was an extremely smooth trip with all the moving parts with amazing hotels, transports and guides - highly recommend Coastwise for a trip of a lifetime - We visited Sorrento, Italy and Athens, Hydra, Syros, Naxos Greece!
AFH/SEH/KAH - Sorrento ~ Italy ~ Europe
Pam and Brian are very detail oriented. They took great care in planning every aspect of our trip, and they explained the reasoning for decisions made for each segment. They followed our itinerary from start to finish to anticipate any changes that needed to be done to provide a smooth travel experience for us. They immediately updated us on any airline delays. They promptly answered any questions we had during the trip. They were wonderful about sending us messages as to what to anticipate next and what to do to prepare for the next segment of our trip. They followed up with us after we returned home. Pam and Brian are extremely kind and caring people, and they helped ensure a wonderful trip for us. We would ask them to book our travels again.
Betsy & Rick - Spain ~ Europe
Excellent experience! She was available via phone, text, and email before and during the trip. Kept in good touch throughout the trip to smooth out the inevitable hiccups.
DHR - Mediterranean ~ At Sea ~ At Sea
Pam planned a wonderful family vacation. Every detail was planned and followed up.
Renee - Montego Bay ~ Jamaica ~ Caribbean
Working with Pamela is always a pleasure. She has expert and inside knowledge that is priceless in planning our vacation. I can rely on her advice with confidence.
Melissa - Caribbean
I cannot think of a more responsive company. Regardless of the time of day (or night) Brian Fierro was always available to help with every aspect of my travel. It made it very easy to enjoy this once in a lifetime opportunity to see chimpanzees and silver back gorillas in their natural habitats. I cannot thank them enough for creating an exceptional adventure.
Karen - Uganda ~ Africa
Very thorough and detailed travel consultant. She is experienced and very helpful when questions arise
Bob - Iceland ~ Europe
Pam did a great job planning and providing for our vacation. I am especially thankful we had an agent to help us when there was an unforeseen problem in our trip. Due to the fires in Maui we needed to make changes and she was able to do these efficiently so that I did not have to worry about it and we still had a great time on our trip.
Bryan and Lawrie G - Hawaii ~ USA
Pam helped us select an anniversary getaway that was spectacular. She took care of all the detail (room type, airfare) - and even had an anniversary surprise for us! Her experience helped us navigate a tight layover (including customs). It is a trip we will cherish!
MJ Darling - Antigua ~ Antigua & Barbuda ~ Caribbean
Very detailed oriented. She asks you questions that you probably forgot to ask here about trip plans. You will get a complete online trip itinerary with everything you need. I highly recommend.
Bob S. - Hawaii ~ USA
Pamela was very easy to work with and always got back to us timely. She had great knowledge of our destination and really helped us have an amazing honeymoon.
Mlong023 - Hawaii ~ USA
Pamela is absolutely AMAZING! She is very hands-on and personable. I have worked with other travel agents before and their initial phone consultation lasts 10-15 minutes and all they ask is where we want to go and what our budget is. Pamela is completely the opposite! Our first phone conversation was about 45 minutes long. She wanted to know about us, how we like to travel, where we want to go, what we most liked and disliked about previous travel, our budget, and so much more. She was so knowledgeable about all the areas she talked about and was able to cater to touristy activities as well as adventures that aren't the typical cookie-cutter experience. She is amazing and I will definitely use her again!
Shay - Mexico
Pamela found us the perfect Riverboat Cruise on Avalon. The Active and Discovery cruise was exactly what we were looking for.
Curtis - Danube ~ On the River ~ At Sea
Pamela is a great agent to work with! She makes the planning super easy and makes sure you book everything you want to do on your trip. She was such a big help with our emergency situation. My flight home was canceled due to weather, so I had to extend my trip out an extra day because I could get on another flight that same day. She was quick to respond and made sure I had a hotel to stay in close to the hotel to be sure I wouldn't miss that flight. We had a wonderful time on our most recent cruise! Definitely will be booking with her again!
Lauren - Bahamas ~ Caribbean
Pam took the time to hear about the things we would be interested in doing on our vacation. She helped us tremendously with the adventure we had envisioned making it come to life.
Chasing Northern Lights - Iceland ~ Europe
Pam was outstanding! We asked to go somewhere sunny. Yeah, pretty vague. Pam came up with an all-adult Bahamas cruise on the Virgin Scarlett Lady. Amazing! We had never heard of the ship, and Pam had recently returned from a trip on her. So, Pam knew the ship, and Pam knew us...perfect fit. As a friend of mine said, "that's why you work with a travel professional...they know stuff". Pam's communication was excellent, from booking our flights to recommendations for shipboard and on-land fun. Plus, she found us a bonus for our bar tab...I see that as a win. Personable, knowledgeable, HIGHLEY recommendable ! Thank you Pam, for an amazing experience! We never would have found it without you. BTW, can you book us on Bezos' space rocket?
Rick - Bahamas ~ Caribbean
Pam was very thorough, gave us great options to choose from, and really nailed won the details so we didn’t have to!
Dean - Antigua & Barbuda ~ Caribbean
Pam was wonderful to work with! She helped us plan our trip -- air travel and cruise. Pam was very knowledgable about the ship and helped us choose a perfect stateroom. Her expertise in the Covid rules and testing requirements made travel a breeze! We can't wait to plan our next trip with her!
Megan - Caribbean Sea ~ At Sea ~ At Sea
Mary and I had an excellent experience with Pam on our river cruise in Europe. Pam was extremely knowledgeable and helpful to us on our first trip to continental Europe. Always quick in getting back to us with answers to our questions. We would use Pam again and highly recommend her to fellow travelers.
Mary and Mike - Germany ~ Europe
Pam is a detailed and enthusiastic travel planner who creates an unforgettable travel experience for her clients. She listens with intention and provides excellent customer service. Our trip included adventure, local attractions and cultural experiences that were unique to the area.
Holly C - South Africa ~ Africa
Pam did a great job for us. She was able to get us a better room for the same rate. When my travel plans put the trip up in the air, Pam was in contact the whole way to make sure I was going to make the trip. It was a pleasure to deal with someone who cared so much about our trip.
Mike - Bermuda ~ Caribbean
