Wonder of the Seas Inaugural
Getting to experience Royal Caribbean's Wonder of the Seas on her inaugural cruise in December 2022 was an absolute highlight of my career as a cruise...
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Customer Service Manager
As a dedicated Customer Service manager at a cruise travel agency, my role revolves around ensuring exceptional experiences for our clients from start to finish. I take pride in leading a team that goes above and beyond to address inquiries, resolve issues, and provide personalized assistance to every traveler. Whether it's guiding clients through the booking process, coordinating special requests, or offering support during their journey, I strive to exceed expectations and create lasting relationships with our customers. With a deep understanding of the cruise industry and a commitment to delivering top-notch service, I am dedicated to making every client's cruise experience smooth, enjoyable, and memorable.
Areas of Expertise
My Travel Specialties
Reviews
Always there when we need something or have a problem on ship. Agent very professionnal and competent. He take care of us beginning until the end of cruise , we recommend it .
Asa came into my life when he had to call me back on a booking. He is hands down, an unbeatable agent! Over the past several years, he has booked a minimum of 5 cruises for my family, which have always been amazing. He is respectful, patient, listens and never gets irritated or rushes me with my numerous questions or emails. Emails are always answered promptly and he works with me to find the best stateroom based on my concerns. I have never had such an incredible travel consultant/agent who has the amazing qualities that he has. He is the only one that I will ever book a cruise with. The Vacation Group is so very fortunate to have such an individual work for them. Just an amazing young man!
Asa worked quickly to apply a credit voucher I received from CruCon due to the cancellation of our cruise (health issues). I appreciated that he knew the weekend was here and we wouldn’t want to wait all weekend to receive our new invoice. Asa was so thoughtful to rush our request through. thank you so much.
Certifications & Awards
AmaWaterways Specialist
Celebrity Learning Certification
Holland America Line Academy Specialist
NCL University - PHD Degree
Oceania Certified Specialist
Oceania Certified Travel Advisor
Regent Seven Seas Luxury Cruise Expert
Royal Caribbean University - Master of Adventure
Seabourn Academy Graduate
Seacademy - Violet Certification
Viking Oceans Expert
Viking Rivers Expert
My Photos & Videos
My Places.
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