Well-organized and reliable
Scott - Nashville ~ Tennessee ~ USA
Val is an awesome Travel Agent. My experience was excellent from booking to the actual trip. Tranfers to and from the airport were taken care of. Val was very helpful in suggesting various excursions. Any questions I had were promtly answered. Any issues while at the resort were taken care of quickly. I would definatly use Wanderlust Getaway again. highly <br/> recommend Wanderlust Getaway.
Shelley Osberg - Cancun ~ Quintana Roo ~ Mexico
easy communication
kim - Ixtapa ~ Guerrero ~ Mexico
Val did an great job. She put together the perfect package for me.
Anita - Ixtapa ~ Guerrero ~ Mexico
She was very professional and knowledgeable. Val got everything right with regards to what we were looking for in our trip. She was easy to deal with as well as no pressure sales. I recommend her to anyone I know or meet.
Greg - Disneyland ~ California ~ USA
Professional and fast service. Got us a great rate and coordinated travel from two starting points.
Snickel - Huatulco ~ Oaxaca ~ Mexico
Excellent! Very helpful and answered all my annoying questions lol
BZ - Mexico ~ Mexico
Val was very responsive, knowledgeable,<br/>Friendly and helpful! Would highly recommend working with Val to plan your next vacation!
Julie - Punta Cana ~ Dominican Republic ~ Caribbean
There isn't enough space here to put what I have experienced with Val Burnett. All I have to say is she goes over and beyond when it comes to traveling. 100% I'd send others to her.
PolarBear - Mexico
Val is amazing and very knowledgeable. She takes the time to answer all of my questions ( and I had a lot, particularly because of COVID )
Sherri d - Mexico ~ Mexico
Val was amazing to work with. Very honest in her recommendations and prompt with communication. Kept us completely informed throughout changing protocols.
Family of 4 - Dominican Republic ~ Caribbean
Val was amazing to deal with . She went above and beyond for our group . Always responded to our inquiries in a timely manner and made sure we had all of the information we needed prior to our vacation.
Staci - Mazatlan ~ Sinaloa ~ Mexico
Our experience was very good. We planned our trip with in 3 week, so she did an amazing job answering all our questions.
Cathy - Playa Del Carmen ~ Quintana Roo ~ Mexico
Val was amazing to work with. Her detailed travel documents, recommendations and instructions were amazing. She puts a lot of time into preparing information for her clients and it was appreciated. She was always very reachable which was great as I had so many questions travelling for the first time since the pandemic. All the new restrictions and requirements were all laid out for us in one spot thanks to Val. Will for sure be booking a trip with her again.
Carina - Mazatlan ~ Sinaloa ~ Mexico
Val was great! It was our first trip ever and she provided us with everything we needed! Answered all our “first time traveler” questions and made us feel comfortable with our choice. We will definitely be looking at future trips and using Val as our agent! Thank you again for everything!
Brenda - Mazatlan ~ Sinaloa ~ Mexico
We decided to take our first big overseas trip as a family of 5 in March, travelling in May. Val was able to book direct flights, great hotels, and book a tour for us in a short amount of time and within our time frame and budget. While I'd recommend planning further ahead than we did, the trip was great and everything went smoothly.
Karissa - Scotland | Europe
The first time I called Val to talk about possible travel ideas, she mentioned a trip she had coming up to Peru with 10 women, of which she was one. I thought, why not take advantage of being retired and without dependents? We saw a lot of country without any hassle. Val was not leading our tour, but she was always open to answering any questions I had about what was happening or up next.
Ernie - Peru | South America
Fantastic trip that was organized, seamless, and exceeded all expectations!
Halestorm_B - Peru | South America
Can’t say enough about Val at Wanderlust. She is organized, amazing to work with, and always available for any queries you might have. Val is incredibly knowledgeable about all your travel needs and she provided valuable insights that made my trip an incredible experience. I highly recommend Val for all your future travel plans.
DSmith - Peru | South America
Val was incredibly helpful, positive and willing to go above and beyond for every experience along the way of our journey! I would 100% recommend booking with Wanderlust Getaway and Val Burnett!!
Crystal F - Peru | South America
From the planning stage to our return home Val was a dream to work with. No simple request was brushed aside or ignored. Val was really fun to travel with as well, very caring and concerned that every detail was perfect. I cant wait to go on another adventure with Val.
Rox - Peru | South America
Val covered all of the details of this trip so everything went seamlessly. She thought of everything and kept us updated on everything we needed to do in advance to make this journey an epic adventure. Val has planned a few trips for me and I would highly recommend her to meet all your travel needs.
Rene - Peru | South America
I used Val for the first time for parts of my three month vacation in Asia. I don't normally use a travel agent, but I may reconsider now as Val provided services I wouldn't get by booking on my own. She was thorough and very responsive and provided everything I needed for my trip, specifically the international airfare and the tour in Borneo. Thanks for everything Val!
Angela - Asia
Ours was a 7 Day Western Caribbean Cruise --- Val works hard to find alternatives to one's needs, offering options. Her experience finding winning vacations to meet client needs is evident. No seemingly pettier trivial question is ignored, all being quickly answered. It is most unlikely that we will look to any other agent for our travel needs.
Happy Traveller - Fort Lauderdale | Florida | USA
Val was "All In" to help us have the best trip ever! She was diligent on every detail regarding our flights, hotel bookings, cruise booking (Regent is the Best!), our transfers and any other detail that came up. I felt I was a little 'high maintenance' as a client and yet Val responded quickly, positively and reassuringly at every inquiry I had. I will definitely use her again and recommend her to others. Thank you Val!
JoAnnLK - Tahiti | French Polynesia | South Pacific
Recovering from surgery and needed a last minute getaway to rest and re-focus.
Val recommended the perfect small and classy resort that met my specific mobility limitations and exceeded expectations.
ZERO260 - Mexico | Mexico
From start to finish, Val was quick to respond, lined everything up for this trip perfectly and got us on our way to Mazatlan! The resort was great and what we wanted. During the trip she was also very quick to respond to any emails we sent.
TooTall - Mazatlan | Sinaloa | Mexico
Val is a great communicator, we were given all the information we needed for, and more, to ensure a successful experience in Belize. Moving destinations was seamless, our questions answered and our needs met, we all enjoyed a memorable adventure. Val was still on call even after some of us had left; she informed us from Belize to check the traffic reports as our highway home was closed due to an accident, first we heard about it. Val is always there to help. Thank you for the wonderful Belize Adventure!
J & J - Belize | Central America
This is the second trip Val has booked for us and once again everything was great. We gave her a list of must haves for a resort and she hit everyone of them.
Crob - Cabo San Lucas | Baja California Sur | Mexico
Great to have an itinerary and travel with a group. Val organized pre and post hotel accommodations, selected restaurants and organized golf cart rentals, not to mention organizing flights! Much appreciated
Agent fan - Belize | Central America
Our trip to Belize was amazing thanks to the efforts and attention to every detail done by Val at Wanderlust. We had to just show up and enjoy our vacation as Val made sure everything was in place for our trip to run smoothly..and it did. She is a pleasure to deal with and was always available to answer questions or concerns. Val had our best interests always at the forefront and did everything in her power to make our trip unforgettable. ??
Deb - Belize | Central America
Val did an amazing job providing all the details for our trip including the tour and our time post tour. She was very available for any questions that I had. I should have taken more time to review all the information she gave, and in a very well organized manner. There was a lot of information and advice there. I wish I had known about the constant need for tipping for this trip. It felt like a bit of a cash hemmorage. That and the US $ rate, but that can't be helped.
SharonM - Belize | Central America
Overall good. Islands were busy and dirty. Mayan ruins and western portion of trip were hilites.
Kimmoe - Belize City | Belize | Central America
My niece Kendra chose the Royalton Splash in Cancun for a family trip.
We were 21 persons total. Val took care of the bookings from 4 different locations in Canada.
Everything went smoothly and we all enjoyed our stay immensely.
Thank you Val! We appreciated your giving us detailed emails with step by step procedures for the government taxes etc. in Mexico.
Great job!
Agent Fan 456 - Cancun | Quintana Roo | Mexico
A few years ago as we were heading on our first intrip out of Covid, I found Val on this website. She was from AB and had several good reviews so we went with her. She helped us out in a terrible situation, where we learned exactly why you want a travel agent. Since then, we have used Val and haven’t been disappointed in doing so. We recommend her to everyone looking for a travel agent. Our latest trip to Belize was great. Thanks so much to Val for all of her hard work.
KM - Belize City | Belize | Central America
Resort was pleasant and very enjoyable for the children.
Family Vacation - Cancun | Quintana Roo | Mexico
Val was very prompt with any questions or concerns we had. She asked many questions to make sure she was pointing us in the right direction. Any correspondence was quick and good.
W&C - Huatulco | Oaxaca | Mexico
Fight was great, once landed as expected and well informed of other venders try to sell you nuisance.
Our driver to the resort was on time and pleasant. Checking into the hotel HARD ROCK MAYAN was fast and refreshing, by giving us guest rewards to activities. My family and I loved the resort. Absolutely no complaints and our vacation was unforgettable.
A little alarming when it was time to get a hold of our drive back to the airport. Hard to contact the company’s personnel. And everyone in the front outside lobby “valet” personal acted like they had no idea of our bus or the schedule. But got it all sorted and luckily the bus was waiting for us.
Val - Playa Del Carmen | Quintana Roo | Mexico
With a ten year hiatus from travelling we were pretty rusty in all the ins and outs of booking a family holiday. Val helped us pick out a beautiful resort, answered all of our questions and went above and beyond to make sure we were ready to go. Highly recommend her for your next trip booking.
Boo - Mexico
From Airport to resort to snorkel tours and back again, seamless and safe.
Dan - Cancun | Quintana Roo | Mexico
We contacted Val for some suggestions for our trip. We knew which side of the country we wanted to be on, other than that we knew what we wanted, but had no idea how to find what would check our boxes. After two conversations Val had a couple of suggestions, one of which nailed it!!!! Everything was seamless and went smoothly.The resort itself is beautiful! The grounds are stunning and there are so many pathways to explore. It's right on the beach and also within easy walking distance to some really cool shopping areas. The staff were absolutely amazing and extremely helpful. There were only two restaurants, but the food was great! The menu at the buffet changed frequently so we felt we had lots of variety. There are four pool/ beach bars so plenty of places to get a margarita or a Pina colada! And service on the beach was great. This is a family friendly resort with 24 hour security which I would highly recommend.
sandra - Playa Del Carmen | Quintana Roo | Mexico
We just wanted to thank you for all the work you put in to our trip. We had an amazing time!
The itinerary was perfect. Having time before and after the National Geographic tour just added to the experience. Your choice of accommodations and hotel recommendations for activities and restaurants was first rate.
We look forward to booking another adventure through you soon!
BJ - Belize | Central America
We had a super wonderful vacation. The resort was nice, nothing crazy but clean and nice. The food was delicious at all of the restaurants and they had plenty to choose from. The resort was very secure and super chill. Other than the lack of an amazing beach, it was perfect and easily good for adults and kids alike. Thank you for everything you did for us, it was perfect.
Nchap - Riviera Maya | Quintana Roo | Mexico
Home safe and sound with a huge amount of gratitude to you.
Love every crazy minute of our 23 day, 2 week trip ??.
Thank you for your help and assistance. Hopefully we can do it again soon.
AMC - Riviera Maya | Quintana Roo | Mexico
A much needed vacation in a beautiful resort ! Seriously though.. What a beautiful spot !! The rooms were super spacious & I swear every room on that resort has at least somewhat of an ocean view. We originally had plans to do some excursions but we were more than comfortable to relaxing around the resort for the week, having some good food, drinking some good drinks ??. Staff were all super fun & made you want to hang around !
Entry & exit was really easy. All the information you sent had us more than prepared for sure. Thanks for following up & setting everything up for us - We both had a blast ?? !
NMie - Costa Mujeres | Quintana Roo | Mexico
Everything was excellent! Thank so much for your patience and guidance while planning our trip!
JM - Riviera Maya | Quintana Roo | Mexico
Val was so easy to work, she easily accommodated
our group, she was honest and efficient.
She made the planning process so effortless for us. I would highly recommend Val!
Martin2024 - Mexico
Val was so easy to work, she easily accommodated
our group, she was honest and efficient.
She made the planning process so effortless for us. I would highly recommend Val!
Martin2024 - Mexico
As far as I was concerned, everything was flawless. The resort was above and beyond anything I imagined. I can't think of anything I'd change. Thank you again for all the effort you put into arranging that trip. It would have been a hell of a lot of work. Have a very Merry Christmas!
Danette - Riviera Maya | Quintana Roo | Mexico
Thank you so much for everything you did helping us out with the bookings, insurance and everything else involved, I feel like you really went above and beyond with your help!
Shannon - Costa Mujeres | Quintana Roo | Mexico
Our trip was great despite the few hiccups of delays out of Kelowna, delayed luggage, but... The hard rock was excellent. We enjoyed the many pools. We’d pick a different one each day. Our room - Islander Jr suite with 2kings was perfect for our family of 4. I’m so glad we waited for that! The Hard Rock had the the best food I’ve ever had at an all inclusive. Everything was so fresh. Kids enjoyed the waterpark, mini golf, arcades etc. I really don’t think there was anything that could have been improved on. All in all it was a huge success! Thank you for everything!!! Can’t wait til next time!
Jen - Punta Cana | Dominican Republic | Caribbean
We LOVED Huatulco! The resort itself, Secrets, was fantastic. The rooms are in three separate buildings, all built into the side of a hill, all facing the ocean, so they all have the same stunning view. The drinks flowed freely and we had fantastic service! The food was great and service was better! The beach is quite steep, but the view is phenomenal! They hung a Happy Anniversary banner on our door the first day or so, and we got pampered the whole time we were there with rose petals or other flowers arranged on the bed most days. All-in-all, it was a fantastic vacation.
Cathie D - Huatulco | Oaxaca | Mexico
I would like to say that one of the most memorable parts of our destination wedding was having YOU! It was so nice to have someone there to help coordinate everyone and keep everything on track and organized for the guests! Also thank you very much for the gift, it was super thoughtful and a nice little touch to our special day! My maid of honor opened it for me on the wedding day while we were in the room gathering things I needed to get ready in her room , and if I had opened it myself I think I would have probably cried (I was very emotional all day - haha). Thank you again so much for everything!!
Natasha - Riviera Maya | Quintana Roo | Mexico
I had a really great time at the RIU resort in Mazatlan. The staff at the resort were very nice and helpful if I had a question or needed help. I also met a lot of other Canadians and had a great time, we exchanged info and plan to keep in touch. The two weeks went by so fast before I knew it it was over. I also went for walks most days. All in all it was a blast and I want to thank you for every thing! Thank you again!
Allen Bachor - Mazatlan | Sinaloa | Mexico
Thank you so much! Had a wonderful time, Val! I highly recommend you to all my friends, family & coworkers!
Cheryl S - Puerto Vallarta | Jalisco | Mexico
We had an amazing time, the boys loved it. The hotel was a great location, and our balcony overlooked Disney so we got a great view of the fireworks works each night they were displayed. All in all we were really happy and appreciated the time you took to throw this together for us. I really found the travel app quite handy, it was nice to have everything in one location so thank you for that. We would definitely book though you again, no questions asked.
Derek A - Disneyland | California | USA
We needed to go overseas for an emergency and Val totally stepped up for us. She worked hard and was able to organize everything for us. Really helped to reduce stress
Thanks so much Val
Tanya A - Middle East
Val planned a very detail oriented trip for us to Belize. She coordinated flights and ferries and transfers for us in a numerous locations throughout the country. Val contacted us regularly to ensure we were pleased with accommodations and transfers. She outlined a travel itinerary for us on an app that had us having a stress free vacation.
Traveller - Altun Ha | Belize | Central America
Receptive to our ideas, We really appreciated the special touch she included. <br/>
Lund family - Riviera Maya ~ Quintana Roo ~ Mexico
Very responsive, helpful and professional .
Jim W - Europe
Val was awesome. She was so helpful with planning our trip and super prompt with all forms of communication. We travelled with a group of 12 people and it was a lot of work to get everything organized and ensure everyone's paperwork was taken care of. Val helped with it all and completely took the stress off of our shoulders. We really appreciated the resources and information packages she provided, with a full breakdown of the resort, fees, travel tips, and info on the area. She was also easy to contact while we were away and attentive to issues/concerns. Overall, we really enjoyed working with Val and hope to work with her again in the future!
EM - Riviera Maya ~ Quintana Roo ~ Mexico
Val did a very good job for us
Rainy - Nashville ~ Tennessee ~ USA
Val organized a great 3 week holiday for four of us. Spain - Madrid, Seville; Portugal - Lisbon, Nazare, Porto, Evora, Albufeira. Hotels and locations well selected, tours and private transfers great. I highly recommend Val as a great travel agent.
ConnieL - Portugal ~ Europe
After trying to get a Europe vacation planned with two other travel agents Val was my last resort. I was blunt and said tell me if you can’t do it. She said no problem I will get back to you on Tuesday. This was a Friday and she did get back to me and planned my vacation seamlessly. I really appreciated her help and not once did she say well it’s late. It’s short notice. I’m not sure. As all the others kept saying to me.
DJ - Europe
Val was very friendly, excellent advice, did her best to make sure we were informed and ready to go with valuable tips! She made the trip so easy and fun for us because it was worry free! I highly recommend her to all my family, friends & coworkers.
Cherbear - Mexico
Fantastic, thank you Val for helping us with our dream wedding. Val made planning for our destination wedding an absolute breeze. From selecting resorts, to venues to organizing the group, Val was extremely organized and responsive all the way. Thank you Val!
Michael - Cancun ~ Quintana Roo ~ Mexico
Val was great! So communicative, flexible and timely.
Trista - Cancun ~ Quintana Roo ~ Mexico
Val was very involved and on top of our trip the whole way.<br/>No worries.
Coop - Belize ~ Central America
We are so grateful for Val and the holiday she helped us booked. She was able to work within out budget and time constraints and found the perfect resort. We had a medical emergency resulting in postponement and she was very available even during holiday hours and compassionately helped us through the cancelation and rebooking.
Famof3 - Cancun ~ Quintana Roo ~ Mexico
So seamless and easy, very informative and great ideas for our family Disney adventure; can’t wait to go again!!!
BG - California ~ USA
Val was great to work with. She was very friendly, and prompt, and provided great recommendations! I would recommend her!
Taylor - Riviera Maya ~ Quintana Roo ~ Mexico
Very easy to deal with and quick to respond
Paul - Cancun ~ Quintana Roo ~ Mexico
She was awesome to work with! At the beginning I told Val that I asked about a girls trip for three to celebrate our 50th anniversary of our friendship. Valerie did not disappoint. We went to The Fives and had the best time!!
MiMaw to 7 - Playa Del Carmen ~ Quintana Roo ~ Mexico
Val was very responsive to my questions and always made sure I knew she was available at anytime during my trip for any issues that may have risen.
Melanie - Playa Del Carmen ~ Quintana Roo ~ Mexico
From the beginning, from starting with enquiring about our destination desires, to providing us with options, ie: cruise ships, all inclusive adults only resorts, recommendations to different resorts; she's been there through it all. Even though she was on holidays herself, she still kept in touch via text and email, asking if there was anything she could do to improve our vacation. She even gave us tips on how to get around our resort easier, and provided us with new drink suggestions. Throughout it all, she went above and beyond.
Arnie and Cathie - Cancun ~ Quintana Roo ~ Mexico
Val was very knowledgeable. She recommended the resort, which was great choice for my family. We received great advice on what to expect and how to take advantage during our stay. She went the extra mile when we had a flight delay coming home, she was able to get in contact with the shuttle to delay our pickup. I would highly recommend Val at Wanderlust Getaway!
Matt - Playa Del Carmen ~ Quintana Roo ~ Mexico
Very helpful and prompt with service.
pesplen - Puerto Vallarta ~ Jalisco ~ Mexico
Great experience. She kept in contact frequently and provided all the information and support needed for a really fun and enjoyable holiday.
Johnny - Puerto Vallarta ~ Jalisco ~ Mexico
Val was amazing at finding us the perfect family vacation! She was very quick and effective at communicating from the start to finish and even during our vacation.
Amanda - Cabo San Lucas ~ Baja California Sur ~ Mexico
Val is absolutely incredible. She is always on the ball. I couldn’t have asked for a better travel agent.
L - Playa Del Carmen ~ Quintana Roo ~ Mexico
I was referred by a friend and Val did all and more . If I had a question she answered it. Would highly recommend this nice lady.
Allen - Mazatlan ~ Sinaloa ~ Mexico
Great job on selecting.hotels
Ozzie - Mexico
Val was amazing to work with! Communication was fantastic and she was 100% on top of everything, including all my outside the box request and questions.
Chris - Mexico
In this business it is attention to detail that can make the difference between a good trip and a great trip. Val is excellent on details - thus, a great trip!
MD - Morocco ~ Africa
Val provided us with an excellent experience. When anything was happening with our flights Val provided us with an update before we received notification from the airline.
Gramma Val - Mexico ~ Mexico
Val was very efficient in looking after are trip details and handling our additional requests. We will be using her services again and would highly recommend her to our friends
Rene - Morocco ~ Africa
We recently planned a vow renewal in Mexico for our group of 30ppl coming from multiple locations. Val was very helpful researching properties & locations that would accommodate all age groups from all our departure cities. We opted for RIU Dunamar in Costa Mujeres and there was something there to suit everyone! <br/>Val was very thorough booking our trip, making sure everyone had all the info they needed before departure from checking on passport requirements to offering packing lists. She also provided info on our destination (places to shop, restaurants to eat at and places to see) with options for excursions as well. <br/>Val checked in with us once we arrived in Mexico and is actually still in communication with us as we continue to sort out some Sunwing issues. <br/>All in all Val was wonderful to work with and we would highly recommend her! <br/>Thanks for making our family celebration so memorable Val!
Mexican Vow Renewal - Costa Mujeres ~ Quintana Roo ~ Mexico
Planning our trip to Venice & Croatia with Val was a great experience, we had many 'moving parts', flights, transfers, hotels, tours ...... etc, all went exactly as described and planned. We also purchased our travel insurance through Val, she is very knowledgeable and selected the specific coverage for our needs. Val is attentive to every detail sending updates and information throughout the process, and was always available, responding to our many questions in a very timely manner. I would (and have!) highly recommend Val Burnett for all your vacation needs. <br/>Thank you Val!
J & J - Europe
Val was wonderful in communicating everything needed to make our first trip to Vancouver as enjoyable as possible.
Zentourist - Vancouver ~ British Columbia ~ Canada
Val was attentive to our team's needs and responsive to our questions. She provided good clear communication about the venue and our needs. We would recommend her services.
Sam B - Vancouver ~ British Columbia ~ Canada
I recently had the pleasure of booking a trip with Val and I couldn't be happier with my experience. I have nothing but great things to say about her. Val was very helpful, knowledgeable and attentive from the start to finish. The requests were handled in a timely fashion. I would definitely recommend her to anyone who needs help with their travel needs.<br/>
Elena - Vancouver ~ British Columbia ~ Canada
Val was great to deal with from start to finish on the vacation!
Gerald - Mexico ~ Mexico
Val was a real pleasure to work with. She was very thorough in finding us Flight options, travel insurance, and how to use various Travel Apps effectively. Val responds quickly and definitely took the stress out of booking and arranging things - so we could just go enjoy our Vacation.<br/><br/>I definitely recommend her as a travel agent and hope to be able to her help again on our next trip.<br/><br/>We didn't have to worry about anything and she had our backs in case something unforeseen were to happen. Worry Free!<br/><br/>Thank you so much Val!
Kelly P - Osaka ~ Japan ~ East and Southeast Asia
Val was extremely helpful with getting us a good deal for Planet Hollywood Cancun. We were able to get Star Class + Adult Zone which was much better than the deals we were finding on our own. The resort was great and we enjoyed all the amenities and restaurants. I would highly recommend getting Star Class because you get special treatment and reservation privileges at the restaurants. Otherwise you will be waiting 1+ hours for dinner. Can’t wait to book with Val again for our next vacation!!
Tina - Cancun ~ Quintana Roo ~ Mexico
We just returned from 1 week holiday to Punta Cana. Val helped us with booking this trip and she coordinated it with our friends trip as well. She was very helpful throughout the hotel booking process and was able to utilize her contacts to arrange our desired room category that was not initially available. Prior to travel she provided an amazing app that contained all our necessary documents, information and links required for the journey. The start of our trip became a bit complicated as there were weather delays but she was in contact with us throughout that entire time. It was so reassuring to know she was available to help if necessary. <br/>She gave us lots of great advice and tips before and during the vacation. I can’t wait to utilize her expertise again and I’ve already recommended her to many of my friends!
JenW - Punta Cana ~ Dominican Republic ~ Caribbean
Val is awesome. We had some hiccups on our first few days, and the resort was not stepping up to assist, Val stepped in and shit happened!! We had top notch service after that. She's our go-to travel person. There is nothing left to question or worry about, and if there is, you just ask her and she takes care of it.
pippin - Jamaica ~ Caribbean
Val was excellent and I would 100%. Val was very attentive and quick with her reponses even with me changing my mind a lot. We had some last minute changes and Val was able to talk with Sunwing on our behalf and come up with a positive outcome.
Michelle BC - Cancun ~ Quintana Roo ~ Mexico
Val is helpful and informative. Val was able to answer questions when we were on our trip. Wouldn’t book a trip without her!<br/>Thanks again Val ??
Debb - Puerto Vallarta ~ Jalisco ~ Mexico
She made everything so easy and accessible. <br/>Lots of great ideas to explore. <br/>Will definitely be using again in the future.
M. H - Cancun ~ Quintana Roo ~ Mexico
Val has been great to work with in planning our perfect trip! She recommended a great resort, which had everything and more that we were looking for. She kept us up to date on any flight changes and was able to arrange a better connection for us. Would highly recommend her and will be using her again to plan our next trip.
Maggie Kozlowski - Punta Mita ~ Jalisco ~ Mexico
She was extremely helpful in every sense of the word. Kept me up to speed with any changes or alterations that might have been made. I will be using her again in the future! :)
RR91 - Costa Mujeres ~ Quintana Roo ~ Mexico
Everytime is a great worryless experience
Stan - Riviera Maya ~ Quintana Roo ~ Mexico
Great person to deal with. Was able to contact while on vacation and Val was fast on getting back to me.
PolarBear - Mexico ~ Mexico
I have been using Val for a few years now and would not use anyone else!! She plans every detail and gets back to you promptly and takes care of any issues that come up! And she knows her stuff!!
Stacey - Mexico
Val was great to work with, always responsive.
Planidin's - Ireland ~ Europe
Val is very responsive and is very truthful about all the resorts out there.
Cvivier - Jamaica ~ Caribbean
Was a pleasure to work with! Always a quick response when I emailed asking questions or looking for information, replied evening and weekends as well! The online itinerary was perfect with all the information we needed before and during our trip.
Godber’s - Cancun ~ Quintana Roo ~ Mexico
Thank you Val, for answering all of our questions (some before we even asked) and providing us with an exceptional experience again!
Brenda - Riviera Maya ~ Quintana Roo ~ Mexico
Val is very efficient, and knows her stuff. She is very thorough, explaining everything, answering all our questions. She has been there for us at midnight and 6:00 am. when we had issues. It feels like she follows our flights until we arrive safely in destination and back. Travel (especially now) can have hiccups and bumps with airlines, etc. Knowing that Val is there for us is a relief. While she sat on the phone for hours re-arranging our flights and accommodations, we went to the beach. Using a travel agent is a wonderful resource to have and Val is the best. I highly recommend her.
ConnieL - Panama ~ Central America
Val is always available to help, her response time is unbeatable. Val will go out of her way to make sure her clients are taken care of!
Keen - Punta Cana ~ Dominican Republic ~ Caribbean
Val went above and behind to make sure we had everything we needed to have a fun and relaxing trip. The way she organized all the travel documents and the information she provided about our destination was really impressive. I’m a person who likes to be prepared and usually takes care of everything myself, but this time I was able to relax and just look forward to spending the week with my family. We couldn’t have asked for a better agent.
Fraser’s - Playa Del Carmen ~ Quintana Roo ~ Mexico
Great communication, great suggestions, understood our budget and our needs.
Dee and Mike - Mexico
Val was the first time using a travel agent for booking a trip. I will never go on another trip without using her again. She planned for a group of 20 of us for a wedding destination. It was an amazing resort she suggested. <br/>She was very prompt with replies if I had any questions at all as there is always some from a group.<br/>We had a couple people from our group that had to deplane due to being sick on the way home.We contacted her quite late at night and she took care of looking to get the couple home the next day. I was even more impressed. I highly recommend her.
Hayley - Mexico
Val's attention to the small details is of the utmost importance, as it is in the small details to let the big events happen with out a hiccup!
Bacca - Cancun ~ Quintana Roo ~ Mexico
Val made everything so easy! From planning our trip, to our excursions (Highly recommend Selvatica and the Akumal Monkey Sanctuary!) everything was perfect. The electronic itinerary was so helpful, and provided all the information we needed to start our trip off stress free! Communication was fast and easy, and we couldn’t have asked for a more helpful travel agent. Our wedding was beautiful, our honeymoon fantastic, travel was simple and well planned. 100% recommend!
Stephanie and Jesse Zeeb - Mexico
She was awesome and so helpful with information regarding the resort and travel due to Covid-19. We will definitly be using Val again for our future travels arrangements.
JWoodland - Jalisco ~ Mexico
Val Burnett of Wanderlust Getaway Travel Agency has gone above and beyond for us, talked me out of the rafters when it felt like my world was falling apart when we encountered one problem after another. She was the voice of reason when our flight was cancelled and we had no idea what to do or where to turn next. She was there for us through all our ups and downs of this vacation, whether it was cancelled flights from snow storms, or leaky rooms from rain storms...she's been there to help us through whatever Mother Nature was throwing our way!
Cathie and Arnie - Playa Del Carmen ~ Quintana Roo ~ Mexico
There were a couple issues with cancelations from friends who couldn't make the trip out. Val did her best to accommodate the people who still went, providing ways to get the lowest price for her travelers. Val was very communicative and easy going which made the planning portion of the trip really easy!
Kurt - Mazatlan ~ Sinaloa ~ Mexico
Val recommended a resort for us and lead us through the booking process, she was very helpful, professional and calm.
Mila - Dominican Republic ~ Caribbean
Informative abs helpful down to every last detail
Levi - Cancun ~ Quintana Roo ~ Mexico
Val is second to none; she always goes above and beyond to make sure your experience is the best that it can be.
Cathie and Arnie - Parksville ~ British Columbia ~ Canada
In the last couple of years we have been fortunate to have Val handle 4 trips for us. She proved to be exceptional in getting us a wonderful experience at a reasonable cost. However, the true measure of customer service is not when things go smoothly., it is when there are problems. Our last two trips, one to Europe and the Mediterranean and the second to Mazatlan had to be cancelled. The first due to the death of an immediate family member on the second day of our trip, the the second due to Covid-19. Val was truly amazing! She was available 24/7, and handled everything for us in a very efficient way. I should mention that the cancellation of our Mazatland trip by Sun Wing, meant Val did not get her commission for all the work she did arranging the trip, then handling all the headaches associated with the cancellation. Of all the travel agents we have used over the years, Val Burnett is by far and above the best ever! We will not use anyone else now.
Totally a Fan of Val Burnett - Cancun, Mexico
Val has gone above and beyond to make sure our holidays have been the best experiences we could ask for. 2019 - In Mexico she booked us into the most fabulous villa you have ever seen; 2020 - in San Juan, she arranged for early check-in for us so that we had somewhere to call home when we arrived at 7:00 am. She was always there for us, every step of the way.
Cathie and Arnie - Riviera Maya ~ Quintana Roo ~ Mexico
Val was very eager to assist our family with all our travel needs and provided us with other travel ideas for our trip . Val checked up to ensure we had a good trip after we returned. <br/>I have recommended Val’s service to friends and family and will continue to do so.
Traveler - Cancun ~ Quintana Roo ~ Mexico
Working with Val was a pleasure. Val was very open and prompt with communications while planning our getaway. She made herself available during our trip, even though she was enjoying some leisure time of her own at the time. While it wasn't the most elaborate or exotic trip in the world, we were made to feel like our trip and its success was important. Everything worked out as planned and many smiles were had by all travellers. Thank you Val!
Mike, Loni and Ben - Drumheller ~ Alberta ~ Canada
Val was great, super quick to answer emails and the service was fantastic!
C J - Dominican Republic ~ Caribbean
Val was great! She was quick to respond and communicate. She also knew a lot about the different resorts we were looking at which helped us narrow down our choices. The elecgronic app/itinerary She sent was super helpful. Will most definitely use Val again!!
KATE - Puerto Vallarta ~ Jalisco ~ Mexico
Val was very knowledgeable about the area I was going to visit, giving tips and ideas on what to do and how to go about things, Always on call if I had any problems (only one or two minor, but sorted quickly) The itinerary was "first class", never had one quite like it before, it included everything from flight timings, transfers to resorts and between resorts, trips planned, if restaurants needed prebooking, daily trips and updated travel rules, especially covid related as they are changing quite often, even letting you know the best place for testing, if needed. <br/>There was nothing left "in doubt", everything was covered, I didn't have to worry about anything except decide what I wanted to eat lol, never had such a stress free holiday, totally needed!
HuskieLiz - Mexico
Val was great especially making sure we had all of our right paperwork with covid
Lizzy - Manzanillo ~ Colima ~ Mexico
Very attentive and very prompt with responses. Wonderful experience working with Val and will in the future use her business whenever possible.
John and Janine - Cancun ~ Quintana Roo ~ Mexico
Val is excellent and very fast to respond which is awesome when your in another country
Robin - Cancun ~ Quintana Roo ~ Mexico
Val is excellent and very fast to respond which is awesome when your in another country
Robin - Cancun ~ Quintana Roo ~ Mexico
We recently worked with Val for our family vacation to Playa del Carmen and she was an absolute dream to work with. She was incredibly informative, took care of every little detail, made sure that all of our concerns were addressed, and was available whenever we needed to make adjustments. We have worked with other travel agents in the past but after working with Val, she will now be our forever agent. Thank you Val for making our vacation experience so wonderful!
Stacey - Playa Del Carmen ~ Quintana Roo ~ Mexico
Val was very thorough researching cruises, accommodations, activities to do while in Barcelona. She is very knowledgeable about cruises, cabin location, deals, upgrades and pre-purchases that are worthwhile. She arranges accommodations that are proven, locations and activities that are perfect. She was available by messaging late at night and very early in the morning to handle any issues. I felt Val really cared that we had a great holiday and was there for us throughout our trip.
ConnieL - Barcelona ~ Spain ~ Europe
Val was amazing to work with. She found us an amazing vacation within our budget, was available 24/7 and super quick to respond to all of my many questions. She went above and beyond what I expected and we will most definitely be booking our next trip through her!
Nikki - Huatulco ~ Oaxaca ~ Mexico
Val is the best of the best, We just couldn’t ask for a better travel advisor. She does a great job getting us into the right resort and is on top of the whole process from start to finish. I would even think of going anywhere else for our vacation needs.
NW Cruiser - Playa Del Carmen ~ Quintana Roo ~ Mexico
Val was simply fantastic! Her biggest assets are her passion for what she does (which is helping people have the vacation they always wanted) and her experience. Val knows all the ins and outs of booking vacations and is very quick to offer up tips and tricks all learned from her own experience. I am a frequent traveler but in booking a Mexico trip there was probably 5-7 things I would not have thought of. Val has it all covered. The information she sends you is all first rate. Very clear, concise, and professional. I can’t say enough about the good work Val does. What is also impressive is she is very easy to get a hold of (even late at night) if you have questions. She also follows-up to see how it all went. Highly recommend working with Val Burnett.
GregMc - Playa Del Carmen ~ Quintana Roo ~ Mexico
Amazing. Great options and made us feel we weren’t alone. Looked after our little things, like testing positive during our trip and the challenges that were presented.
Antonio Banderas - Playa Del Carmen ~ Quintana Roo ~ Mexico
In the last couple of years we have booked 4 trips with Val Burnett. She proved to be exceptional at finding us the best holidays at reasonable prices. But.... the true measure of customer service is not when everything goes well, it is how your agent handles everything when something goes wrong.<br/>Our last two trips had to be cancelled. The first was due to the death of an immediate family member on our second day of a European holiday then a Mediterranean cruise, and the second to Mazatlan was due to Covid-19. Val was amazing! She was available 24/7, and handled everything for us with such calm efficiency. I should mention that Val lost her commission for all her work before and after the cancellation due to Covid-19, yet she worked tirelessly on our behalf. Of all our travel agents over the years, Val Burnett is by far and above, the best ever! We will not use anyone else for our travel needs now.
A very happy client. - Cancun ~ Quintana Roo ~ Mexico
Working with Val made everything so easy and streamlined. Have a problem? Talk to Val it will be cleared up in no time. Have a question about anything at all? Talk to Val if she doesn't already know the answer she will get it asap. Want a suggestion on an excursion or where to eat or almost anything? Talk to Val. A complete fountain of knowledge. What I'm trying to say is any trip I take from this day forward will be handled by this awesome company and especially this awesome lady.
Shawn - Mexico
Val goes the extra mile and with her, there is no scrambling and travel stress! We were able to rely on her. There were a number of times during our travel, where something went wrong (i.e. flight cancelations, delays, no hotels available) but Val sorted it ALL out. The resort was stunning with amazing food, service and fishing! Perfect selection of rooms, the whole family was next to one another. Val was such a pleasure to work with, we highly recommend her exceptional service!
Jessica - Mexico
Val was extremely amazing to work with and we cant wait to book with her again! She was very helpful with info about everything from stores and shops to visit to excursions and all of the above. As a first time traveler this made things so much less stressful. Highly recommend booking with Val again
Matt & Steph - Playa Del Carmen ~ Quintana Roo ~ Mexico
Loved working with Val, she went far and beyond with her service. We welcomed her suggestions on hotels to stay at and loved it when we got there.
Smiley - Tulum ~ Mexico ~ Mexico
Very professional and efficient
Sandy - Cancun ~ Quintana Roo ~ Mexico
Val is very responsive to emails. Her prices are no more expensive than booking online, but she offers a great deal of expertise, as well as assistance while you are on your trip should something go wrong. When we had issues with our rental car and flight changes, she was available to help us out.
Tannis - Europe
Totally organized, communicates exceptionally well with her clients!
Gorilla - Mexico ~ Mexico
Had a great, painless experience using Val as our travel agent. She was kind , and always willing to answer any questions or concerns.
N&B - Cabo San Lucas ~ Baja California Sur ~ Mexico
Awesome
Kuhner - Mazatlan ~ Sinaloa ~ Mexico
I never thought a travel agent could save us so much money and when we really needed her with our vacation, she was right there. I could not imagine the cost and stress that Val saved us. Before our trip started we had a family emergency and could not start on time with our previous schedule. Val took control and just let us know what our new itinerary and flight schedules were. There is no price tag to that kind of service.
Grateful - Mazatlan ~ Sinaloa ~ Mexico
Val was our TA for Viking river cruise and was able to obtain several “extras”
Yyc sandy - Danube ~ On the River ~ At Sea
