Diane is helpful and prompt with replies. When I have a question she either has the answer or gets it for me quickly. She is always pleasant.
Darline - Mediterranean
Special, great travel agent. We have used Diane for our cruise bookings for years. Definately recommend Diane!<br/>
Nathan - Galapagos Islands ~ Ecuador ~ South America
She was knowledgable about my travel destination<br/>Working with this agent was convenient and easy<br/>The agent provided added value in the planning process<br/>
Alex - Scandinavia ~ Europe
Always responds quickly. Very helpful. Excellent advice.
Windycitywriter - World Cruise ~ Other
Have usd her for many years and she k'nows everything I need when i travel
Bonnie - Europe
Diane Ritchey continues to be a 1st Class cruise adviser. BOTTOM LINE....SHE IS THE BEST!!! and oh so knowledgeable
Terri - World Cruise
She has been wonderful to work with...very knowledgeable. Seems she is very busy and has had some computer and phone issues but she handled it well Our cruise had an itinerary change and she and I were never notified, luckily Viator was wonderful to switch and not charge us extra
Angela - Canada
Terrific. Very easy to talk with about any concerns you have about your travel plans.
Helen - South America
I’ve been with Diane for several years and can honestly say that she’s fantastic. Answering emails or phone calls, she’s always on top of things. She makes herself available even when she’s not ‘on the clock’. LOVE HER!!!!!
Susan L. - South America
Very pleasant. Courteous and professional
Onesime - Mediterranean
Diane was absolutely excellent! She was responsive, made great suggestions and helped us think through all of the elements of the trip. She became a very valued asset to our process, and became a friend. I've worked with other travel agents before and Diane surpassed all of my expectations in terms of service and going over and beyond. We will definitely use her again and recommend her to friends and family members.
Bernard - Europe
We have worked with Diane many times in the past. I guess that says a lot about how much we like her. she is very through and pays close attention to all the details.
Garry - Europe
Diane was always easy to approach, She always either had an answer or was quick to reply when she learned the answer. Most of the time she had the problem solved before we had asked about it.
Evandro - Tahiti
Very good. She is competent and efficient.
Donna - Alaska
Diane can do anything. She saved the trip for us!
Kim - Mediterranean
Absolutely the best,
Ilse - Japan
I have uesd Diane for many years and she is always a step ahead of what I need ! Knows what size ship I want and can always find one !!!
Lexa - Mediterranean
She's great. Always on top of things.
Lise - Ireland ~ Europe
This is the second time we have using Diane Ritchey and Cruise Specialist. She is very helpful and a pleasure to work with. Also, even if she is not available immediately She is always quickly gets back to us when we have questions. The staff at Cruise Specialist are always pleasant, easy to work with and very knowledgeable. I highly recommend Diane and plan to continue to use her for our next cruise.
Peter - Panama Canal
We have worked with Diane on many cruises and she always does a great job of handling all the details to make sure our cruise is successful. We are very happy to have her as our main travel agent.
Blake - World Cruise
Awesome as always<br/>
Joellen - Baltic
I contacted Diane while trying to decided between several different trips. She helped me weigh my options from both the price-point perspective, and based upon additional insights into the different cruise lines and ships and their respective ‘shipboard cultures’. Once we settled on a cruise, she helped to arrange all of the details for an amazing trip from start to finish. I look forward to working with Diane to plan future adventures.<br/>
Daryl - Mediterranean ~ At Sea ~ At Sea
Working with Diane was fine. She was responsive to our questions along the way.
Russell - South Pacific
Diane was great....informative, responsive, had patience with us, and all around helpful. She has helped us with two cruises and will help with more.
Ron - Europe
Diane was very helpful in planning, booking and handling many details. Always available to answer questions<br/>
Antoinette - Danube ~ On the River ~ At Sea
Diane is easy to work with. She pays careful attention to detail. Diane knows our preferences after working with her for 10 years. She is knowledgeable of all cruise lines and recommends based on what she knows about my husband and me. Diane is personable and friendly and a pleasure to work with!
Joseph - World Cruise
We were very impressed with the organization of embarking and disembarking and how relaxed we felt.. The onboard staff was terrific the entire cruise and the food was delicious. Diane was wonderful to work with. She was very knowledgeable about the cruise and she was very assessable to our inquires. Thank you so much.
Laurence - Panama Canal | Panama | Central America
excellent. Very responsive
Delbert - Mexico
Excellent always prepared knowledgeable courteous and reliable
Jessica - South America
I have used Diane for years and she has always been top notch agent I can always depend on her to keep me advised and take care ofall my requests
Col. Warren - Alaska ~ USA
Excellent as usual. Did a great job helping us book the cruise! Thanks for the great work. Made everything super easy.<br/>
Elsie - Europe
Diane is always available and will call back very quickly if she’s busy. She usually has the answer or will find the answer quickly. She is very kind and cares about your trip.
Sailor1 - World Cruise ~ Other
Excellent, as always
Melford - Japan
Diane is fantastic to work with. She is so willing to bend over backwards to see that everything goes the way it should . We couldn’t ask for a better Advisor. Diane is always available and if not at the time we call, we leave a message for her to call us and she does call us back before the end of the day. We couldn’t ask for a more conscientious person. We were on a cruise and I emailed her a challenge we were having with gratuities and she took care of it immediately. So she doesn’t just help before we go, she even assists while we are on vacation. She is like a best friend who really cares, it’s not just her job, she genuinely cares. Love her dearly. She deserves a ten fold raise.
Vincent - Mediterranean
Great ! Prompt, well-informed, trust-worthy professional
Kenneth - World Cruise
excellent she always helped me<br/>
Warren - Greece ~ Europe
Great! Diane is very responsive and we feel she has our best interests in mind when she makes recommendations.
Mathew - Japan
Couldn't be better. Attentive, informed and most friendly
Sherry - Caribbean
Very responsive and helpful
R William - Canada
We have worked with Diane on a lot of cruises - all on Holland America. She has always been so helpful and spot on with follow-ups. We've not had many problems while travelling but feel secure in knowing that she is there to help us if we do.<br/>
Will - World Cruise ~ Other
EXCELLENT! Diane is always working for her client. She is friendly and fun to work with. She has been doing my cruise plans now for 5 or more years. She is aware of things about cruising that I had never considered!
Mary - Mediterranean ~ At Sea ~ At Sea
Very pleasant and easy....
Sylvia - Alaska
Always responsive, always kind and considerate and always a hard worker to assure our cruises are perfect. We have been planning trips with Diane for many years now and are never disappointed.
Rebecca - Iceland
We have planned multiple cruises thru Diane. She is excellent in making sure all goes well. She is prompt in getting back to you and readily answers all questions.
Molly - Mexico
It was a pleasure working with Diane. She was very helpful and our trip went off without any hitches. Our travel packet was efficient and the trip Was everything and much more than we expected!! I would highly recommend Diane.
Calvin - Europe
Many thanks to Diane for planning our crossing on Oceania’s Riviera from Barcelona to Miami. The transactions were a little tricky this time as we were traveling for 2 months before taking the crossing. Our documents had to reach us not at our home address but en route. It did. We have worked with Diane several times before. She has been very professional answering any question we had and giving a clear answer. She is also very personable. We look forward to working with her in the future.
Gary - Trans-Atlantic ~ Other
Diane did a wonderful job for us. It was our first time with Cruise Specialist and the first time with a hosted voyage. Our hosts Henk and Lucia took care of everything on board the ship. We hope to travel again with Cruise Specialists and will highly recommend you to all our friends. Diane is very professional, knowledgeable, and attentive to details. Thanks for a great trip!!
Gloria - Norway ~ Europe
Great to work with!
Henry - Alaska
As we have never cruised with Viking before Diane recommended a certain class of cabin that she felt wasn't too small based on her own experiences and she was correct. We had a nice size cabin for us to enjoy. Also, much to our surprise after checking our onboard account balance we saw that she had given us a very substantial cruise credit to enjoy while we were on the ship. We have already booked another Viking cruise with Diane and will always turn to her for her wise suggestions for our future travel.
Jdgn20 - Greece | Europe
Diane knows her stuff. She is on top of things. She is the cruise guru. Wonderful and easy to talk to and work with. We have used her services for several years and can't imagine ever swapping her for anybody else?<br/>
Rudolf - Indonesia ~ East and Southeast Asia
She's very friendly and fun to work with!
Alan - Alaska
Diane was great to work with. Helped us pick a great cruise & cruise line! Highly recommend Diane & Regent. Their service is fabulous!
Natsolbb - Mediterranean | At Sea | At Sea
My husband and I had a wonderful cruise to South America on the Regent Splendor. It was our first time on a Regent cruise and we had a great time. From beginning to end Diane was there to guide us with the booking process . She gave us her professional advice when needed and was very patient with us. She helped made the whole process seamless. We will definitely recommend Diane to all our friends and family.
TLe - South America
One of the most proffesional agents I have ever worked with
Warren - Danube ~ On the River ~ At Sea
It went easy, and she was thorough
Betty - Caribbean
From start to finish Diane has always been there. She is quick to respond to our questions and goes the extra mile to keep us informed. Thank you to Diane and Cruise Specialists.
Cruising Oldies - Canada
Diane has helped us plan several cruises - short 7 day to 53 day Legendary adventures. Always available, quick to problem solve (airline issues, shipboard questions) and fun to talk with. We have referred a number of friends to her and all have had the same positive experiences. Returned yesterday for 14 day New England Canada cruise - Ft. Lauderdale to Montreal. on the Volendam. Half were sea days which we love for kicking back, dining in specialty restaurants. Cellar Master Dinner was a highlight as usual. Small town exploring much fun. Husband is a racing sailor and had been to a number of the ports but was virgin territory for me. Great itinerary. Diane helped us with post cruise details as we stayed in Montreal 3 days after disembarkation. Airline ticketing especially helpful and good hotel suggestions.
OrcasPioneers - Canada
Diane is highly competent, and quick to respond.
! - Alaska | USA
We just got off the Eurodam in Seattle after a 31 day cruise. Aside from the fact that we both got the Norovirus along with a lot of others, our one gripe shared with other five star mariners like we are, was that whille we had technically booked two cruises, it was booked as one and our perks were limited to that. There are so many segments to a cruise nowadays that we ought to be able to take advantage of them when we book - like extra specialty dinners, visits to spa etc. which isn't much to ask for when we've spent as much as we have with HAL. We didn't know enough to ask before, but we do now. Thanks
Jean Vick - Panama Canal | Panama | Central America
Diane Ritchey goes above and beyond to be helpful. She deserves a BIG RAISE!
Baron - Bali | Indonesia | East and Southeast Asia
Wonderful. She is very personable, friendly and patient with all my questions. She will find the answer if she doesn't know it. I don't know how many times I've emailed or called about something and she will answer me or call me back every time. She even let's me know when she will be out of the office and who to contact if I need help. She even apologizes when she doesn't get back to me quickly when she got sick. I've been using her for years and will continue to do so.
Adelia - Europe
Excellent and very comfortable
Randall - Alaska
Diane is extremely knowledgeable, and answered all my questions quickly, with the level of detail I needed. Diane is very responsive. I didn't have to wait long for a response. Diane is friendly and professional. I enjoy working with her.
John - Scandinavia | Europe
Diane was recommended by our friend Mary Wood and our experience with her has been lovely. We were impressed with her quick response to our queries and with the unexpected onboard credit. Thank you Diane. We have already passed your name to a friend!
Happychappy - South America
Diane is a true professional, responsive, and looks out for your well being.<br/>
Brandy - Douro River ~ On the River ~ At Sea
Diane Ritchey Is easy to work with. She is very friendly, on top of things and goes out of her way to be helpful I have recommended her to many of our cruising friends and they think she is great too. .
Roy - Greece
I love working with Diane. We've become friends and I look forward to working with her on my next adventure.<br/>
Kimberly - World Cruise ~ Other
She knows what I need
Logan - Europe
She is an outstanding person to work with
Lou - Alaska ~ USA
We are more tourists than trek travelers. We need all the help we can get. Diane did an outstanding job as usual. She made sure that all the fine details were addressed so that we had to do was just travel.
Barry - Scandinavia
Been working with her for ages and always accomodating to all my requests Sometimes when I call she has a phone in her ear already but returns calls asap
Melonie - Panama Canal
Felt a little disappointed.
Sonia - Caribbean
Working with and planning trips with Diane is a very special time. We have planned many many special trips with her. We start with a plan and everything always seems to work to be a very super vacation. My questions always have answers and they are in a short period of time. We have never met in person but we will always be happy with the work she has done for us. Thanks Diane
Myrthel - Europe
Diane went out of her way to insure that our trip was optimal which included a pre-cruise stay. As usual there were zero mistakes when working with Cruise Specialists as they have a high level of expertise. Diane responds to any inquiry promptly and with attention to detail
Sheri - World Cruise
I contacted Diane while trying to decided between several different trips. She helped me weigh my options from both the price-point perspective, and based upon additional insights into the different cruise lines and ships and their respective ‘shipboard cultures’. Once we settled on a cruise, she helped to arrange all of the details for an amazing trip from start to finish. I look forward to working with Diane to plan future adventures.<br/>
Karen - Rhine River ~ On the River ~ At Sea
Excellent, she is always willing to go the extra mile when necessary.
Georgia - Hawaii
She knows how to get things done without any hesitation and keeps me on top of everything
Gaylen - Trans-Atlantic
Diane is a true professional. Easy to work with and very responsive to our needs
Harry - Japan
Diane is very helpful in the planning stages and gust us the flights and ships we need. She keeps us up to date on all schedule changes and crticial sign up dates
Hannelore - Europe
She is Numero uno. Helpful friendly.
No Nickname - World Cruise ~ Other
Perfect. I couldn't have bee happier with her advice and service<br/>
Anna - Norway ~ Europe
As always, Diane is a caring, reliable, and responsive cruise consultant who is very knowledgeable about Holland America itineraries. We can and have recommended her highly for her professionalism and personal attention. We plan to continue to avail ourselves of her expertise and high quality service in the future.
Dennis - Arctic Ocean ~ At Sea ~ At Sea
Terrific. She is friendly, professional, helpful with all aspects of my cruise. Even the silly questions or what I consider dumb questions that I sure she heard a thousand times. I’ll email or call her and she will answer that day or the next day. I’ve worked with her for a few years now and I wouldn’t change a thing. As you can tell I love working with her.
Jacquelyn - Caribbean
Very easy. She is prompt and efficient.
Celia - Caribbean
She was on the b all, very helpful and prompt, got our boarding passes to us without asking for them.
Geraldine - Caribbean
Diane handled the reservation quickly and perfectly. Been cruising for over 20 years and Diane has been our travel agent for most of them. She is professional but friendly as well as most accommodating. I consider her a friend. She is a gem and will always use her as my travel agent! She deserves at least ten stars!! ??
Carolyn - Hawaii | USA
Diane was just wonderful in getting us to and from all of our places in our cruise and trip itinerary. We travel with assurance that all has been well thought out in advance. We like to travel stress free, so we tend to fret over flight layovers that we consider to be too tight or too short. She works with us to find flight connections that are work for our temperament and walking ability. We will be making our travel arrangements with her again!<br/>
Earl - Scandinavia ~ Europe
