It was great working with Matt Spencer. He was always prompt and attentive, and took care of our needs fully. A very pleasant and knowledgeable professional.
Renee - Australia & New Zealand
Tuscan Restaurant was great. Staff language abilities were not great. Took 3 days for room service to understand we were 2 people, not 1. Ship provided transportation was more expensive than booking our own. Ship charged for water and other amenities Tried to prevent passengers from filling own water bottles. Food to our rooms tasted like it came from the Orlando food bank. Old and hard. Food in the Aqua Dining was generally ok, not great. Some Casino staff did not understand how to exchange money, or the rules of some of the table games they participated in. Most customers were nice enough to work around these problems.
Jim - Key West | Florida | USA
Very informative and responsive. Good follow up on queries that came up as we assessed the options available.
Frederick - Japan | East and Southeast Asia
Working with Matt is wonderful. He is very knowledgeable, and professional and follows up on all the details.
Gil - Croatia | Europe
Matt Spencer of Cruises Specialists is an eleven on a one to ten scale. Great service, quality advice, good pricing and lots of extras. Most important, is the quality of his advice.
Harvey - Mediterranean | At Sea | At Sea
Easygoing, factful information, as well as highpoints as a must-see excursion. always reassuring in the planning and execution of the cruise. An absolute delight to work with!
Mary - Greenland
Matt was great. He walked us thru the process. I would recommend him highly. The ship was great. Our whole family had a wonderful time.
Don - Caribbean
Matt was very helpful with every element of this special trip: Cruise: Ship and Cabin Selection Shore Excursions - tips at each of the ports Excellent hotel selections - Barcelona, Venice and Marseille Flight - good schedule and seats locations And made sure we had the appropriate insurance for protection We recommend Matt and look forward to working with him in the future.
Andrew - Mediterranean | At Sea | At Sea
Efficient, thorough and accessible! You can tell Matt loves what he does and his enthusiasm for travel is contagious!
T. Malaythong - Caribbean
Working with Matt was the best.
Greg - Panama Canal | Panama | Central America
Matt is a wonderful travel agent. Although we’ve never met, Matt was so helpful in helping us sign up for our Royal Caribbean cruise. We also wanted to thank him for giving us a much appreciated monetary credit to use on board the ship.
Pam - Europe
Matt was very responsive to my questions and emails. I would definitely use him again and so would our friends who traveled with us!
Bobbie - Italy | Europe
Matt was extremely helpful. He was well familiar with all the Holland America ships and thus helped determine which dates and routes we wanted to take. He does research to ensure we take advantage of any special discounts. He responds timely to any questions or concerns.
Barbara - Alaska | USA
It was a pleasure working with Matt. This was our first cruise so we welcomed his advice. We knew we wanted a land/sea tour of Alaska but were unfamiliar with the options. Matt recommended the HAL 18-day Yukon/Alaska tour. Since he had been on this tour, he was able to provide a lot of detail. He recommended the better time frames to travel and suggested excursions and dining options. He has also been on the cruise ships so was familiar with the layouts and chose a wonderful veranda room for us. We would gladly work with Matt on future trips.
Angela - Alaska | USA
Matt is a real cruise professional, he knows his business and is very customer focused. I have recommended Matt to others and they are pleased with his service as well; I am sure Matt has many repeat customers.
Doug - Europe
Matt was excellent, knowledgeable and prompt! He responded to my questions very quickly and guided us through the travel planning really well. I highly recommend Matt, and in fact have told my friends about him!
Joanne - South Pacific
Matt was fantastic in helping us plan and prepare for the cruise. He often took the initiative to help keep us on track! We will certainly call on him again for our next trip and highly recommend him to anyone needing assistance with a cruise!
Lewis - Amsterdam | Netherlands | Europe
Matt was fantastic in helping us plan and prepare for the cruise. He often took the initiative to help keep us on track! We will certainly call on him again for our next trip and highly recommend him to anyone needing assistance with a cruise!
Lewis - Amsterdam | Netherlands | Europe
Matt was very helpful in helping us find the right cruise for what we were looking for. He made recommendations on different cruises and was very patient helping us find what was right for us. He also helped with individual tours. We would definitely work with Matt again.
Gary - Rhine River | On the River | At Sea
Matt is very efficient and has wonderful travel knowledge. He is helpful in all areas of travel. It is such a relief to know that he will handle everything and that there will not be any surprises along the way.
John - World Cruise | Other
Matt was a pleasure to deal with! I would, and have, recommended him to others. He works to get you as many shipboard credits as he possibly can. If he is asked a question and does not have the answer, he gets back to you with the answer in a timely manner.
Diane - Caribbean
Working with Matt is the best experience I've ever had with a travel agent. This was a 40 day cruise and I was late in booking and not sure what to do. He managed to get me a great cabin and a number of perks that I wasn't expecting such as OBC and gratuities. He found me the best insurance policy for my needs at a great price and it covered absolutely everything. He also was willing to book airfare and hotels for me but I did that myself. Gave me recommendations for shuttle services and even shore excursions! He sent me copies of everything, kept me up to date, it was the best cruise because I didn't have to worry about anything.
Susan - South America
Matt was very personable and informative. He followed up on his commitments. He gave us great pre cruise hotel recommendations and reservations in Prague and Amsterdam and also a side trip to Cesky krumlov in the Czech republic.
James - Europe
Matt was referred to us by a long-time client of his, and he was very helpful. It was our first cruise, so we had lots of questions. He was very quick to respond to our many emails and answered every single question we had. He was very knowledgeable about the trip we were taking (since he'd taken the same trip many times) and he was able to make many very helpful suggestions. We will be sure to use Matt's services the next time we travel.
Kathy - Caribbean
This is not our first booking with Matt. Be it a short cruise like this last one or a world cruise with all of its questions and complications, Matt juggles it all seamlessly. Kudos!
Kay - World Cruise | Other
We have been working with Cruise Specialists for many years. The person we used to have was fine, but when they left we happened to get Matt. I am SO GLAD! He is detail oriented, he knows his stuff and he follows through. He gets answers if he doesn't know right away and I appreciate that instead of being told something wrong. I would highly recommend Matt, he won't steer you wrong and he is honest if you ask him his opinion! Thanks Matt for all your help!
Doris - Scandinavia | Europe
