Brooke Tillson

As a customer service representative at CruCon Cruise Outlet, my role is to ensure that every aspect of our clients' cruise experience exceeds expectations. I specialize in creating personalized and unforgettable journeys that leave a lasting impression.

My responsibilities encompass a wide range of tasks, from assisting clients with pre-cruise planning and reservations to providing exceptional customer service throughout their voyage. I work closely with clients to understand their preferences, interests, and special requests, tailoring each itinerary to suit their needs.

During the booking process, I guide clients through the various cruise options available, offering insights into different cruise lines, destinations, and onboard amenities. I ensure that all details are taken care of, from cabin selection and dining preferences to onboard activities and shore excursions.

Once onboard, I serve as a dedicated point of contact for our clients, addressing any questions or concerns they may have and ensuring a seamless and enjoyable experience from start to finish. I strive to anticipate our clients' needs and go above and beyond to exceed their expectations, creating memorable moments and fostering long-lasting relationships.

Additionally, I handle any passenger relations issues that may arise, working closely with cruise line staff to resolve issues promptly and effectively. My goal is to ensure that every client feels valued, cared for, and supported throughout their cruise journey, leaving them with fond memories and a desire to sail with us again in the future.

Overall, my role as a Passenger Experience and Relations Expert is rooted in delivering exceptional service, fostering positive relationships with clients, and ensuring that each cruise experience is nothing short of extraordinary.