CruCon Cruise Outlet & Travel Leaders Vacation Center are now "The Vacation Group"
Edna Osorio
Edna Osorio

Edna Osorio

Moultonborough, NH Travel Agent

The Vacation Group

7 Reviews
100% Recommended
6 Years of Experience
Additional Languages

Passenger Experience and Relations Expert

As an experienced customer service representative at The Vacation Group, I bring years of expertise in working with all of the major cruise lines. My role is to ensure that our clients receive exceptional service and support throughout their cruise journey, from the moment they start planning their trip to their return home.

 

I have extensive knowledge of each cruise line's offerings, including Celebrity, Royal Caribbean, Norwegian, Princess, Holland America, Carnival, and more. This allows me to provide personalized recommendations based on our clients' preferences, whether they're looking for a family-friendly adventure, a romantic getaway, or a luxury cruise experience.My responsibilities include assisting clients with booking their cruises, answering inquiries about itineraries, onboard amenities, and excursion options, and resolving any issues or concerns that may arise before, during, or after their cruise. I strive to make the booking process seamless and enjoyable, ensuring that our clients have all the information they need to make informed decisions about their cruise vacation.

 

My years of experience in customer service have taught me the importance of building strong relationships with our clients, understanding their needs, and providing exceptional support every step of the way. I take pride in representing The Vacation Group and ensuring that our clients have unforgettable cruise vacations that leave them with lasting memories.

Areas of Expertise

Destinations:

Bahamas
Bermuda
Alaska

Interests:

Adult Only
Cruises
Family Vacations
Groups
Luxury Cruises
Bachelor Parties
Holiday Travel
Small Ship Cruises
Bachelorette Parties & Girlfriend Getaways
River Cruises
Babymoons
Expedition Cruises

Suppliers:

Celebrity Cruises
Norwegian Cruise Line
Royal Caribbean
Singlescruise.com
Disney Cruise Line
Princess Cruises®
Holland America Line

My Travel Specialties

Back to All Specialties
Solo Travel Specialist

Solo Travel Specialist

<p>As a solo travel specialist at The Vacation Group, I’m passionate about empowering individuals to explore the world on their own terms. I understand the unique needs and preferences of solo travelers, from finding cruise lines with low or no single supplements to recommending itineraries and ships that foster connection while still offering space for independence. Whether it’s a peaceful retreat, a bucket-list adventure, or a social group sailing, I help solo travelers feel confident and supported every step of the way. There’s something incredibly special about discovering new places solo, and I love helping my clients embrace that freedom and create unforgettable memories.</p>

Other Specialties

Norwegian Cruise Specialist

As a Norwegian Cruise Line specialist at The Vacation Group, I love helping clie...

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Family Cruise Specialist

As a family cruise specialist at The Vacation Group, I love helping families cre...

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Passenger Experience and Relations Expert

As an experienced customer service representative at The Vacation Group, I bring...

Read More

Reviews

7 Reviews
We had the sad experience of canceling a cruise and working with the talented Edna made the pain so much easier. There were many, many emails going back and forth as Edna quickly worked with Celebrity to send our medical information for confirmation. We had full confidence as Edna kept us informed during this difficult process. she was very professional and answered all our questions with ease. I highly recommend working with Edna.
Cswsand - Caribbean
I have had the pleasure of working with Edna at CruCon on a couple different cruises this past year. I so appreciate her timely responses, as many requests are time-sensitive. She is willing to go above and beyond to assist with requests, and is quick and efficient with her follow-up! This type of service makes want to continue to do business with CruCon. Thank you Edna!!
Jocella - Europe
Edna is fantastic! I presented her with a problem and she tackled it very professionally and kindly. She answered all my questions promptly and was very friendly.
DLF.123 - Trans-Atlantic ~ Other

Certifications & Awards

AMA Academy
AMA Academy
AmaWaterways Specialist
AmaWaterways Specialist
Celebrity Learning Certification
Celebrity Learning Certification
Holland America Line Academy Specialist
Holland America Line Academy Specialist
NCL University - PHD Degree
NCL University - PHD Degree
Oceania Certified Specialist
Oceania Certified Specialist
Oceania Certified Travel Advisor
Oceania Certified Travel Advisor
Regent Seven Seas Luxury Cruise Expert
Regent Seven Seas Luxury Cruise Expert
Royal Caribbean University - Master of Adventure
Royal Caribbean University - Master of Adventure
Seabourn Academy Graduate
Seabourn Academy Graduate
Seacademy - Violet Certification
Seacademy - Violet Certification
Viking Rivers Expert
Viking Rivers Expert

My Places