Due to medical issues, we were forced to cancel an upcoming cruise. David worked expertly with Holland America to cancel our trip and have our deposit refunded. His email to us was precise and easily understandable. He listed exactly what he was doing, when we should hear from HAL, what would happen after the cancellation. There were no questions to ask. We’ve worked with David in the past and are always delighted to see his name on the email.
We have never had any issues with your customer service representatives-that’s why CruCon will always be our only option for booking cruises.
Cswsand - Caribbean
We were transferring an existing cruise to another one. David provided exemplary service even when I threw a new "angle" into our discussions. He was extremely prompt and specific with accurate information. I would highly recommend him.
Ironman 14 - Southampton | England | Europe
We were transferring an existing cruise to another one. David provided exemplary service even when I threw a new "angle" into our discussions. He was extremely prompt and specific with accurate information. I would highly recommend him.
Ironman 14 - Southampton | England | Europe
Due to my regular agent's absence, David was the one that assisted me with switching a booking to a different cruise. David's initial email was very thorough providing all the necessary details a customer should know. He asked all the right questions in order to book everything correctly and answered all of my questions in a friendly and timely manner. His communication was very professional -- even a simple greeting at the beginning of each email is something that means a lot to me! Within matter of a couple of hours, I had a new confirmation! Thank you, David, for making the re-booking process so easy!
LH - Hawaii | USA
very helpful, good manner, efficient & responsible.<br/>Fluent in English.<br/>I book cruise with Crucon for almost 20 years. Often have experinece with your company other agent having very heavy accent, which I can hardly understand what they say.
Serah - Pacific Ocean ~ At Sea ~ At Sea
David was beyond helpful and went out of his way to help me. Would give him 10 star rating. Very knowledgeable and friendly too!!
DJ17 - Rotterdam ~ Netherlands ~ Europe
David was very nice to work with. Replied back to all my emails, and help me with all my questions.
L - Caribbean Sea ~ At Sea ~ At Sea
Excellent. He knew what to do, did it & got results.
CjW-F - Canada
David is the epitome of efficiency! He responds to requests promply and with amazing courtest and professionalism. His follow-through and customer relation skills are excellent! Thank you, David!
George - Caribbean Sea ~ At Sea ~ At Sea
Wow! David got me a lower rate than what I found and his response time<br/>Was great.
Kendra - Europe
He was very attentive to our inquiry. He was polite, well spoken, and clearly knowledgeable.
Alaska Bound - Alaska ~ USA
David went above and beyond to assist with a change to my cruise reservation #2927671. When the revised pricing came back from CEL, he determined that the new cost did not make sense. He escalated with CEL and was able to secure protection for the original pricing! David was very responsive and provided excellent detailed communication!
Skip Bishop - Aruba ~ Netherlands Antilles ~ Caribbean
David was very understanding of my questions and went out of his way to help! He is an asset to CruCon and an example of what Customer Service is!
Not travelled yet - Caribbean
Very personable and professional, David took care of my questions and transfer request in a very timely manner.
Diane - Mexico ~ Mexico
David is extremely responsive and and a pleasure to work with and provided excellent advice and direction for the cruise to Europe I just booked. TY David!
VC - Rome ~ Italy ~ Europe
vewry quick to respond with positive accurate details
Domenica - Caribbean
David was very professional - communicated very well and was prompt.
Jim B. - Caribbean Sea ~ At Sea ~ At Sea
We did a cruise booking with Crucon a few months ago and decided last night to upgrade our cabin and David Viera found us the best deal ever! We ended up paying just $34 more to go from an Ocean view cabin to a Balcony plus we got better perks :)
Emy McKee - Caribbean Sea ~ At Sea ~ At Sea
David is the best! He takes care of everything. No stress. Very responsive. He always helps with insurance and is a great explainer-in-chief"<br/>We had an issue with a refund from Celebrity and he kept on it, and us informed.
Char - Trans-Atlantic ~ Other
Very quick response to a unfortunate situation.
gday - Bermuda ~ Caribbean
David is a consummate professional. I called upon him multiple times to both inquire about and modify my itinerary. He was always professional, cheerful, and willing to assist me, no matter how many times I contacted him. CruCon has a true talent in David. He understands the meaning of customer service and follow through. This young man should be promoted very soon!<br/><br/>Kyle Loven
Kyle - Egypt ~ Africa
It is an absolute pleasure working with David. He is pleasant understanding knowledgeable and so very helpful An asset to your firm. A reason to keep using Crucon!!
Family trip - London ~ England ~ Europe
Due to medical reasons, we needed to cancel our cruise. David was very timely in his response and quickly completed the task.<br/><br/>Thank you David.<br/><br/>Once our medical issues have been resolved, I will contact you to book our next cruise.
Tom - Scandinavia ~ Europe
He was terrific and got back to me very quickly. Appreciated his input
Bb2110 - Barcelona ~ Spain ~ Europe
David is the most friendly, patient, and accommodating travel agent I have ever worked with. He went above and beyond to try to help me with special requests and then an upgrade. He is the absolute best and I can't say enough positive things about him. Thank you!
Lisa - Bermuda ~ Caribbean
