Excellent help from our agent, Susan Clawson
Marsha Jaffe - South America
It feels good to know if we have a question that someone is there to answer it. It is particularly great to have a agent that keeps checking if new bonus or discount has come along and let us know about it, so we can take advantage. The gift in the cabin was very appreciated ?? thank you!
Lise Giffin - Trans-Atlantic ~ Other
Susan our agent was excellent, we would definitely refer her to our friends.
Valerie Moreau - Alaska ~ USA
Because of the efficiency given by our agent Susan Clawson and the immediate response from Avoya Travel every time. Also very pleasant to speak to Susan.
Deborah Avidan - Mediterranean ~ At Sea ~ At Sea
I did not find them directly but they did give good service and found good rates for us. I thought I had prepaid gratuity but holland America had no record of it so paid after cruise
Margaret Kugler - Alaska ~ USA
Our agent Susan Clawson did a great job keeping us informed with all the necessary information we needed and was always available to answer our questions.
Ivan Mess - Alaska ~ USA
Our agent, Susan Clawson was excellent. On top of changes made by the cruise line and very responsive to my questions.
Peter Leung - Mediterranean ~ At Sea ~ At Sea
They have been very helpful and knowledgeable in arranging my trip and excursions.
Nancy Campbell - Greece ~ Europe
I have had good service using you
Robert Gleeson - Europe
We have always been very happy with the service and appreciation that we get from Susan.
Jack Waldrop - Panama Canal ~ Panama ~ Central America
Susan kept us informed of any changes or suggestions for our cruise and made our cruise extra special with the balcony dinner.
Karen Coates - Panama ~ Central America
VERY SATISFIED
Myrna Cohen - Caribbean
We had a wonderful time, everything was perfect!!!!!!!!!!!!!!
Betty Haskins - Bahamas ~ Caribbean
Provided us with good service and helpful advice.
Jimmie Mason - Alaska ~ USA
SUSAN Clawson of the Avoya Network has been my personal travel Agent for 3 years. She understands me and the groups I travel with. She is pleasant and knowledgeable. I trust her recommendations and look forward to sharing this last Alaska trip experience with her.
Carol Davide - Alaska ~ USA
My agent was very knowledgeable and accommodating, paying attention to every detail of my trip.
Rosa Rodriguez - Europe
Service was good, Susan was excellent on following up on details. I like having to deal with just one person regarding my travel plans.
Sandra Eneas - Trans-Atlantic ~ Other
Very good value and service
John Christian Jr - Caribbean
Susan Clawson was amazing!
Valerie Moreau - Pacific Ocean ~ At Sea ~ At Sea
Personal calls from our agent, Susan Clawson and her personal recommendations regarding our cruise.
Peter Leung - South Pacific
Susan was very helpful . Her advise was spot on.
Melissa Dorman - Europe
The trip, in all facets, exceeded our expectations.
Michael Dunn - Europe
Nice itinerary package
Kathleen Dunn - Europe
Susan is so very helpful each and every step of the way - even caught important things that I nearly overlooked.
Catherine Hess - Alaska ~ USA
totally trouble free traveling
Marsha Salzberg - Europe
Susan Clawson was ALWAYS there fro us and helped with any and every questions we had. We liked her SO MUCH - this was our second River Cruise booked with her in 8 months!!!
Dorothy Valeriano - Europe
Trip went smoothly. Susan always does a good job.
Louis Feinberg - Europe
no problems
Jean Egberg - Mexico
Susan was excellent - knowledgeable and extremely helpful and informative
Vivian Smatt - Caribbean
good and attentive service
Claude Chartrand - South Pacific
It was a great trip and we felt it was a reasonable price.
George Mckay - Caribbean
Susan was extremely helpful and patient with us during the planning phase.
Tara Baker - Europe
Everything was perfect! Susan Clauson, our agent, always went above and beyond and no request or question was left unanswered
Dorothy Valeriano - Europe
Susan Clawson was very knowledgeable and patient in explaining Everything' to me. She was a pleasure to work with.
Carol Davide - Europe
Susan was very helpful and a pleasure to work with
Andrea Betts - Europe
The service was good. I don't usually recommend travel agents... as everyone usually has their own.
Deborah Ruriani - Europe
All the assistance we received helped make the trip a success.
Nancy Campbell - South Pacific
Susan was very knowledge, and through her experiences put me with a perfect fit/trip!
Laurie Proebster - Europe
Fast and good service
Edgar Muller Pereda - South Pacific
Trip arrangements went smooth and Rep. susan was very easy to work with.
Karen Ramsey - Europe
our Agent goes above a beyond to help us.
Susan Riffe - Alaska ~ USA
Susan Clawson is great
Joseph Dentrone - Bahamas ~ Caribbean
Great customer service and follow through by Susan. Great pricing on cruise.
Timothy Guzinski - Caribbean
great service
Gary Hahne - Caribbean
Very pleased with Susan's customer service and Avoya policy and prices.
Marilyn Strousberg - Caribbean
Susan is always very helpful and finds extra savings for us
Janet Pengelly - Europe
Everything was perfect - the ship, the crew, the itinerary, the stateroom, and more.
David Melton - Europe
This was the easiest trip to plan. They planned everything & the trip was wonderful.
Patricia Krupnak - Europe
Some guides were better knowledgeable than others. The pace of 2 excursions a day at sea was a little tiring.
Marianne Szurko - Europe
Answering the phone right away, personal touch, follow up, knowledgeable or will get an answer if not known.
Stephen Cisek - South Pacific
Susan Clawson was wonderful in handling our cruise package and answered all of questions in a timely manner. Would recommend her personally to friends and relatives.
Robert Turner - Alaska ~ USA
Courteous and highly competent personalized service
Mary Koenig - South Pacific
Susan was very patient and helpful in guiding us through all the details of our first cruise.
Moshe Elad - Caribbean
Susan Clawson is great to work with and stays on top of any changes or upgrades.
Anita Burleson - Panama ~ Central America
Great service
Sharalen Lawhon - Caribbean
Susan did a wonderful job with her recommendations and was very responsive and on top of all of the arrangements. Our cruise and tour of Ireland were excellent.
Louis Feinberg - Europe
Susan you did a super job.
Mary Mcgrath - Panama ~ Central America
Susan Clawson does an exceptional job. We will use her for future vacations. thanks.
Gary Hahne - Caribbean
Susan Clawson has been very responsive to all of my questions.
Lynne Levenbach - Caribbean
Professional service and best prices
Janet Pengelly - Europe
I really had the time of my life; from start to finish. The food, entertainment, a commendation, staffs etc. were finimanal. I look forward to another vacation in a year or so.
Nickay Scott - Bahamas ~ Caribbean
Because the services rendered was okay but very unorganized
Dennis Robinson - Bahamas ~ Caribbean
Susan was very knowledgeable and great to work with
James Simpson - Alaska ~ USA
Susan Clawson is extremely helpful and always available. Avoya provides very good deals.
John Christian Jr - Nova Scotia ~ Canada
I felt comfortable with booking my trip and appreciated all the help and support
Renee Kelly - Europe
Susan was great and advice was right on.
Lewis Breinberg - Bahamas ~ Caribbean
Susan was extremely helpful
Jean Egberg - Inside Passage ~ Alaska ~ USA
Susan Clawson was informative and always there to answer questions.
Robert Myers - Gulf of Alaska ~ At Sea ~ At Sea
Very helpful every step of the way
Janine Bastis - Caribbean
We like to thank our agent Susan Clawson, because she make our experience very special, By taking the time to point out our special day's in each room they were beautiful.
Marina Rodriguez - Caribbean
nice travel updates
Anthony Esposito - Europe
Great vacations
Robert Johnson - Europe
good service
David Read - Alaska ~ USA
No hassle service. friendly
James Draves - Tahiti ~ French Polynesia ~ South Pacific
Because a real person has to work directly with the customer.
Albert Elises - Mediterranean ~ At Sea ~ At Sea
Personal service, good prices
Sheila Davies - Norway ~ Europe
Our travel agent Susan Clawson was very prompt about returning my phone calls and answering my e-mails. She also was very knowledgeable about Princess cruise line.
Anne Marie Tranghese - Alaska ~ USA
Susan was so helpful and easy to speak with. I felt she was more like a friend helping me plan my trip!
Nancy Lanzo - Bermuda ~ Caribbean
OUr agent at Avoya Travel is great! Very attentive to your needs. Knows so much about cruise ships and will aim to please.
Anita Burleson - Caribbean
susan clawson did a terrific job in getting us a great cabin.at a great price. i will use her as my agent in future trips.
Helen Pasquini-Romine - Mexico
Very helpful
John Wallace - Panama ~ Central America
Helpful and knowledgable
David Goldstein - Caribbean
Susan was very helpful and pleasant to
David Myers - Caribbean
Susan was very pleasant to work with and understood what I wanted for a cruise.
Paul Watson - Caribbean
Enjoy dealing with your Company
Sandra Bayse - Caribbean
I have been using Avoya on numerous occasions and I have found everyone to be professional and accommodating.
Angelina Vani - Caribbean
I have been using Avoya for the last 5 years and I am satisfied with the service I am receiving. I have referred family to Avoya, who now travel with us.
Charles DeMola - Caribbean
cheerfulservice good results
Albert Dalton - Caribbean
smooth transaction
Sandra Hickey - Caribbean
VERY HELPFUL WITH BOOKING, ALOT OF INFORMATION
Frank Buskey - Bahamas ~ Caribbean
Our travel agent, Susan Clawson, gave special attention to details, such as ordering extra mattress pads to make our sleep time more comfortable. Also, the tours we booked through Avoya were the best we had on the trip.
Lynne Levenbach - Europe
Susan has been responsive to our needs
George Linger - Caribbean
everything went really well
Deborah Pasco - Bahamas ~ Caribbean
My agent was terrific!
Anita Burleson - Caribbean
Our TA always got back to us promptly and gave great suggestions.
Janice Hardeman - Pacific Ocean ~ At Sea ~ At Sea
Susan Clawson is great
Michael Evenson - Bahamas ~ Caribbean
This was our first cruise and Susan walked us through the registration and ticket application online. She was very helpful for us OLD rookies!
Noella Schreiber - Caribbean
susan clawson is a wonderful person, treats you as a special person and is very knowledgeable about travel.
Gary Hahne - Caribbean
Susan Clawson did everything she could to help us be prepared for our trip
Jan Harbort - Caribbean
Susan gave us the best service and upgrades
Wallace Woo - Panama Canal ~ Panama ~ Central America
You always respond quickly to any questions.
Judith Dertod - Caribbean
Travel agent Susan Clawson is a true professional. She is very knowledgeable, great and charming personality, terrific follow through and just a very enjoyable experience dealing with Susan. She made it very easy to book the tour.Avoya Travel has a gem in having Susan.
Vincent Timmermans - Canada
They took care of every detail from and worked out any problems we had getting arrangements made.
Richard Marsch - Alaska ~ USA
Greatly appreciate Avoya's super service and follow-through. 10 out of 10.
James Cleverley - Europe
She was very good at giving us tips and also advise for our excursions. She was very pleasant.
Norma Owings - Gulf of Alaska ~ At Sea ~ At Sea
Service was excellent. Susan was very pleasant and informative.
Desiree Kaiawe - Alaska ~ USA
We had an excellent experience. The arrangements were exactly what we wanted. The location of our room onboard the ship was wonderfull. Eventhough it was an inside state room. The location with easy access to the back pool area and food court was perfect.
Oma Birgenheier - Hawaii ~ USA
Susan answered all my questions, and did so much to make sure our trip was perfect. Not being a seasoned cruiser, she helped us with lots of tips we would have never thought of. She was amazing.
Judith Bergquist - Caribbean
Our travel agent, Susan Clawson, was attentive to our needs and took care of two issues for us: the first printing of our tickets failed to list the transfer in Lisbon and she or someone at Avoya took care of changing our transfer when United caused us to miss our flight from Newark to Lisbon.
James Harper - Europe
All my questions were answered when I need to know something.
Deborah Mills - Hawaii ~ USA
susan always had answers for our questions
Morris Brown - Hawaii ~ USA
Suan was always helpful and courtesy/
Judith Dertod - Caribbean
susan knows her business and helped us out even through our medical cancellation.
Gerald Loebach - Caribbean
Susan at Avoya was extremely helpful and spent a lot of time to ensure our cruise was a success.
Leola Black - South America
Susan Clawson gave us personalized, professional service and helpful advice when planning our family vacation. She was quick to respond to every question.
Marylynn Westphal - Caribbean
Everything went along as planned. There were no problems.
Chris Partyka - Caribbean
Returned calls promptly.
Dorothy Groom - Mexico
susan is a very good to adwise
Vincent Zullo - Mediterranean ~ At Sea ~ At Sea
Susan alway keep us informed and up to date and made sure we got what we needed and wanted will recommend her and also use her again in future
James Yount - Inside Passage ~ Alaska ~ USA
Susan Clawson, your agent, was knowledgeable and helpful.
Elizabeth Chu - Alaska ~ USA
Avoya's staff was easy to deal with and in the same time zone. It would be nice if MSC updated their website more frequently so that the information was correct. The port we wished to embark from was booked for 3 weeks in May, but the website still showed that those dates were still available.
Gregory Sparrow - Mediterranean ~ At Sea ~ At Sea
I was not disappointed in anyway with my trip.
Gerald McNew - Europe
No problems or extra charges!
James Hancock Jr - Caribbean
Working with Susan Clawson was an awesome experience. She couldn't have been more helpful. I will diffinitely work with Susan and Avoya again.
Mary Ann Gutierrez - Mexico
it was Perfect Thanks Ms. susan
John Kim - Caribbean
it were perfect thanks Ms. Susan
Chong Han - Caribbean
Except for some technical glitches the planning was quick and easy
Gail Jacobs - Panama Canal ~ Panama ~ Central America
Mrs.S. Clauws who phoned with us was very friendly and very efficient.
Lydia Vandegaer - Mexico
Friendly and explain step by step.
Jose Castano - Caribbean
Susan Clawson is very good she helped us with experince planing our trip we had good time.Many thanks Susan
Vincent Zullo - Caribbean
Susan was great to work with and always answered any questions we had for her right away. She was the best and we will be booking through her again when we are planning our next vacation!
Elizabeth Fellegy - Bahamas ~ Caribbean
Quick and Kindness
John Kim - Caribbean
Competent, responsive, friendly.
Michael Ahrens - Caribbean
friendly promped service
Tad Mazur - Panama Canal ~ Panama ~ Central America
Agent very friendly and informative. She was very accessable to answer any questions.
Lynn Lampe - Caribbean
Went smoothly
Wanda Mclaughlin - Caribbean
Susan was very pleasant and helpful every time I needed to talk with her. She also answered my phone calls in a timely manner.
Cecelia Palma - At Sea
I WAS VERY SATISFIED WHITH THE HELP GIVEN TO ME BY SUSAN CLAWSON THE PLANNER FOR AVOYA TRAVEL.
Philip Clancy - Canada
10 plus Susan met all my needs, She is very professional and compassionate in doing her job.Susan, also made my trip planning at ease.This is my first time with Avoya Travel, I will tell all my friends and family about Susan and Avoya Travel. It is a great feeling to have a travel agent that know how to make your vacation trip a smooth, stress free, event.
Terri Thomas - Hawaii ~ USA
I was having a hard time on the web site, but was helped all the way through.
Kathleen Barnum - Alaska ~ USA
We loved our vacation planner, Susan!!! She answered all of our questions and let us know what to expect!!
Lori Mc Carver - Caribbean
Susan Clawson was extremely helpful, easy to communicate with, very knowledgable.
Jennifer Stepanik - Bahamas ~ Caribbean
Susan Clawson was an excellent source of information and extremely helpful. We would definitely book another trip with her.
Karen Adams Moriner - Caribbean
planning the trip went smoothly. The travel agent worked diligently to get me the desired location on the cruise. The only issue I had was the travel agent insisted that I had to do the my time dining and that the gratuities were mandatory; even though I told the agent three times I did not want to do my time dining and that I would be paying my own gratuities.
Barbara Murphy - Caribbean
Everything was perfect from the time I called to make the reservation. the only disappointment was when I couldn't make a reservation for first seating but that turned out perfect also after we boarded the ship. We were able to get 6pm dinner at the same table every night and we had a gem of a waitress. The ship was excellent and we would cruise on Princess again. Thank You!!!!!
Shirley Ringer - Caribbean
WALK US THROUGH THE PROCESS. HELP US FILL OUT FORMS. GOT BACK TO US PROMPTLY. VERY PLEASANT ON THE PHONE. FOLLOW UP WAS GREAT.
James Gravina - Caribbean
