Shock has been great to work with these past 3 years! With all the changes due to Covid, he patiently and thoroughly explained our options and helped with every question I've had. I appreciate his professionalism and timeliness.
Mikki Sandin - Caribbean
My agent Shock Torem was very easy to work with and always responded to questions within a reasonable time
Roberta Dwoskin - Alaska ~ USA
Great cruises, great services, great food and drink
John Sousa - Caribbean
Our Travel Advisor, Shock Torem was responsive and a pleasure to deal with.
Joanne Krieberg Wolin - Caribbean
Fully satisfied
Ibrahim Zardawi - Caribbean
Great customer service and when ever I have a some questions about my upcoming cruise they respond quickly and resolve my concerns
Malik Asif - Caribbean
Good service
Neil Godfrey - Alaska ~ USA
During these turbulent Covid times I was doubtful that I would be able to travel let alone on a Cruise. You representative Shock Torem was fabulous. He kept me abreast of all the development and was supportive throughout the process. He made numerous accommodations with poise and professionalism. He advocated for me when matters were questionable with Royal Caribbean. In the final analysis all my needs were met due to his diligent customer oriented manner.
Antonio Muniz - Bahamas ~ Caribbean
Great service and follow up
Michael Reisel - Caribbean
Shock was very helpful and friendly. Answered all of my questions and helped me whenever I had questions.
Wesley French - Caribbean
Price was better than everyone else, plus got an upgraded window room on our cruise. Shock was great to work with, even though there were 10 people all with different cc#'s & plans.
Janet Peterson - Caribbean
Best rates around and friendly and knowledgeable agent. Easy to work with!
Angelina Strawn - Caribbean
We saved a lot of money going through you guys. Shock Torem was very knowledgeable and very quick in response. We travel quite a bit and we always just do bookings ourselves online. What a big difference in savings in time and money.
Bernadette Kunsberg - South America
Our Travel agent Shock Torem is the greatest. He gets us the best deals as well as advises on the best ships and witch cruises are best for us. He keeps in touch with us on a regular basis to see if we need anything. He is the best he has never steered us wrong.
Steven Rayl - Caribbean
This was my first cruise and I had no clue. Shock Torem made the whole process so easy, he found me a great deal and quickly responded to my questions.
Janet Piccinati - Hawaii ~ USA
We had an excellent agent , Shock Torem , He was there from beginning to end with lots of positive advice , We will be contacting Shock in the future for a cruise in 2021 .
Lenora Overcash - Panama Canal ~ Panama ~ Central America
You were very helpful
Sandra Skipper - Canada
I was very satisfied with the personal service I had received from the Avoya Travel representative Shock Torem.
Denise Jones - Pacific Ocean ~ At Sea ~ At Sea
Shock Torem has done an outstanding job of making everything everything easy for us and our trip was awesome
Steven Rayl - Caribbean
Shock is a fabulous travel agent and does not push, he lets you decide.
Yvonne Gilbert - Mediterranean ~ At Sea ~ At Sea
My questions and requests were taken care of quickly.
Carol McGuire - Canada
The response was quick and professional. I have already referred my travel agent to my family members and they booked the vacation package already.
Kristen Fang - Alaska ~ USA
Shock was very helpful, knowledgeable, and service oriented. He made great recommendations in terms of type of room and location.
Francis Peters - Alaska ~ USA
Shock has been GREAT to work with and his advice regarding our Alaska Cruise was spot on. Thank you, Shock!
Jennifer Werner - Alaska ~ USA
Provided me with good information and a good values.
Laura Neprud - Alaska ~ USA
Shock my agent was diligent and responsive to all of my requests will. Use him in future, Professional and always there whenever a question arose
Harvey Felsher - Canada
This was our first cruse and we had many questions. Every time I called Shock Torman he was glad to help me. And I believe he did his best to give us a good deal.
Betty Garrett - Alaska ~ USA
Everything in planning flowed smoothly. Shock was available to answer questions, and we got the right deal for our stateroom and cruise.
Heidi Yonker - Alaska ~ USA
Based on features or perks my other relatives received
Keeva Blueitt - Caribbean
I am very satisfied with the service you provided. Shock Torem did an excellent job.
William Wheatcraft - Caribbean
Shock was great.
Steven Hayes - Mediterranean ~ At Sea ~ At Sea
Our first cruise and Shock at Avoya travel helped us plan an Awesome cruise to Bermuda! Thank you Shock!!!
John Zalarick - Bermuda ~ Caribbean
Shock took care of all the details and was available whenever I needed him.
Kim Remer - Caribbean
Great follow up phone calls to answer urgent questions. Mr Shock always returned my calls
Shirley Duncan - Bahamas ~ Caribbean
Shock was helpful and pleasant to work with but I didn't see a lot of value using an agent vs booking on-line myself. I would definitely use him if I were making more complicated arrangements.
Lisa Swanhart - Caribbean
My travel agent was great. I had several questions for him through out the process that he answered very quickly. I've never used a travel agent before, so I was appreciative of his cooperation and help. The only issue that I was bummed about was that he told me he would give me $50 of on board credit to spend for it being an engagement celebration, and once I was onboard, there was no sign of me having any onboard credit which was a little disappointing, but over all a good experience!
Kelsey White - Caribbean
Shock Torem made it so easy for our group to deal with all the necessary steps before our cruise.
Jeanne Clotfelter - Caribbean
Cruise was great and agent helped me pick it. Miami terminal was a zoo. Guidance on parking would have been very helpful.
T Wigder - Caribbean
Not pushy and really gave several options
Pachis Popielarczyk - Mexico
Really liked Shock and he was super helpful in the trip planning process
Karyn Moran - Caribbean
Shock was professional and efficient and helped us get $75.00 room credit, which we appreciated, and also an upgrade from an oceanview to a veranda room.
Bonnie Spelman - Caribbean
Shock was great..very respectful and always trying to assist.
Jason Galusha - Caribbean
The service I received was fast and helpful.
Jane Millager - Mexico
They have always done a good job of managing my trips and often have additional perks that other travel companies do not.
Christine Cercone - Canada
I got incredibly friendly, helpful service and got a better price form my cruise than I could have anywhere else (I shopped around) AND I even got to pick my cabin location. Your travel agent Shock Torem is a magician!
Anastasia Bosakowski - Bermuda ~ Caribbean
Very helpful
Amy Touma - Caribbean
Shock Torem did a great job with our arrangements.
Gordon Gauss - Alaska ~ USA
