Our agent, Michael was very personable and helpful. He arranged our cruise details, helped us with applying a military discount and helped make our pre-trip hotel reservations. He was in contact with us several times to clarify our arrangements and then followed through and sent the information on to our cruise company member info so we could go online and set our preferences. He was prompt in responding to my emails. It was a pleasure working with him. We have used Michael as our agent on several trips and he has always been extremely helpful, prompt in replying to follow up questions. We have never worked with an agent before and found this to be a very helpful way to make our travel plans go more smoothly. We look forward to a long, good relationship with Michael. - Irene L.
Irene L - Mediterranean | At Sea | At Sea
Michael is the most professional, helpful and friendly agent I have had the pleasure to work with. He answers all my questions, provides options and responds to my inquiries in an expedient manner. His knowledge of the business is invaluable. Michael makes my travel plans stress-free and fun! Five stars all day long!!
Amy B - Panama Canal | Panama | Central America
We always get wonderful personal attention from Michael. We've used his help to go to Tahiti, Ireland, and Hawaii, all different modes: cruise, coach tour, resort stay. Michael always goes the extra mile to understand my travel preferences. He makes sure absolutely every detail is seen to. Plus he checks in regularly before, during, and after the trip to make sure I don't have any questions or concerns. Would 100% recommend.
Alfred Crattydo - Kona, Hawaii | Hawaii | USA
12 days...icebergs, penguins, whales breaching, walking on sea ice, hikes on the ridges of deception bay active antarctica volcano, and Kayaking between sea ice and icebergs... while surrounded by whales, penguins and seals.....
Booked our antarctica trip while in Santiago Chile, 13 days prior to embarking....Our agent was thoughtful, rapidly coordinated our trip and made himself available 24/7. - Larry C.
Travelers - Antarctica | Antarctica
Michael was very familiar with our particular cruise. He was aware of stateroom positions in the ship and even the best side of the ship for viewing the shoreline. Excellent follow-through.
JR - Svalbard | Norway | Europe
Michael Rockwell is amazing! I was very skeptical of using a travel agent - we never had in the past - but Michael is a rock star. He has made a believer out of me, and we will always work with Michael going forward. He is extremely kind, attentive to detail, and knowledgeable about just about every corner of the world that you could hope to visit :-) Thanks, Michael, for all that you do!
jlgourley - Tahiti | French Polynesia | South Pacific
Michael, as usual, was superb! He gave us prompt, knowledgeable responses to all our questions and quickly obtained information if he did not know the answer. He is great resource and asset when planning travel!
Mikcentral - Europe
Excellent support and follow-up provided by Michael throughout the whole wonderful experience!
Thierry L - Antarctica
We did a 10 day Paul Gauguin Cruise and ended our vacation with five nights in an overwater bungalow at Le Pearl Bora Bora. Michael helped us plan all this including airfare, transfers and recommendations for things to enhance our trip. He was excellent to work with responded to our calls in a prompt manner and was always willing to help us with whatever we need. I would highly recommend Michael for planning a vacation
Dawn - Polynesia | South Pacific
Michael was very thorough and knowledgeable. Also prompt with replies to questions. Made solid suggestions on itinerary.
Kenneth S. - Iceland | Europe
Michael is professional and courteous, knowledgeable and thorough in all that he does. Could not ask for more!
Elizabeth - Abaco | Bahamas | Caribbean
Michael did a wonderful job of helping us plan and develop our itinerary. He answered all of our questions and asked all the right questions from us to assure that he completely understood what our interests were. A delightful conversationalist, he was a real pleasure to work with. And everything worked perfectly.
Bill2 - Greenland | Greenland
Michael Rockwell is a wonderful agent. He was extremely helpful in a difficult situation. I have recommended him to several friends.
He is a delight to work with.
Jeredith S - Antarctica | Antarctica
Michael was Wonderful, felt like I was working with a friend! Perfect experience!
Bruce B - Tahiti | French Polynesia | South Pacific
Michael did a fantastic job for my wife and I and he gets the full backing from his agency to ensure that travel plans run perfectly. COVID meant it took us three tries to get Alaska but Michael was there with us through the complete experience guaranteeing that we had a first class trip. We will be using Michael's services in the future.
Walter S. - Alaska | USA
Michael is very knowledgeable and professional. He is friendly and easy to work with. I plan on using him for all our travel needs in the future. - Carlos R.
CarlosR - Antarctica
Michael Rockwell is a great agent. He's friendly and knowledgeable as well as being extremely responsive. He goes the extra mile to ensure that customers get their questions answered and have all the information they need. - Gregory S.
Greg S - Europe
Michael has been great every step of the way in planning. Excellent communications and on top of all the changes that occurred. He has been responsive and generous and very pleasant to work with. I have referred him to a friend already.
Leslie - Africa
Exceptional, professional, knowledgeable, yet personable service from Michael, my travel advisor. He was able to pursue my inquiries on a moment's notice. I was quite impressed.
World Traveler - Polynesia | South Pacific
Fast, efficient, friendly service plus good advice and discount on cruise. - Martin V.
Martin - Iceland | Europe
Awesome service. We asked a lot of questions (it was our first tour type trip) and all questions were answered thoroughly and quickly.
Travel fans - Ireland | Europe
Michael was incredibly responsive during the whole process. He always followed up to ensure we understood our options or instructions.
Mindy F - Antarctica | Antarctica
Michael Rockwell is knowledgeable and a joy to work with - Mary M.
Katy - Zurich | Switzerland | Europe
It was easy, a smooth process and included extra surprise and delight touches and activities!
Margaret B. - Spain | Europe
Michael Rockwell gave us excellent advice, communicated effectively and often, and proved to be a great resource in every way. I would highly recommend his services to anyone considering a cruise.
Tom C. - Venice | Italy | Europe
We always receive outstanding service from Michael Rockwell. When we reach out, Michael responds to us immediately. He has excellent ideas and suggestions. He acts on our requests very quickly and he keeps in touch throughout the process. - Gerald B.
MichaelRFan1 - Rome | Italy | Europe
Michael Rockwell is very willing to take the time to discuss his experiences and to suggest recommendations. We have connected on a personal level.
Bill - Tahiti | French Polynesia | South Pacific
